# Purchased RapidWeaver 7, but nothing received

**URL:** <https://forums.realmacsoftware.com/t/purchased-rapidweaver-7-but-nothing-received/7671>\
**Category:** RapidWeaver Classic\
**Created:** [June 7, 2016, 9:28pm UTC](https://forums.realmacsoftware.com/t/purchased-rapidweaver-7-but-nothing-received/7671 "2016-06-07T21:28:46Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![denisereed](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@denisereed](https://forums.realmacsoftware.com/u/denisereed)\
**Post date:** [June 7, 2016, 9:28pm UTC](https://forums.realmacsoftware.com/t/purchased-rapidweaver-7-but-nothing-received/7671/1 "2016-06-07T21:28:46Z")

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Hello. I purchased RapidWeaver 7 on June 1st, but never received any email from your company. Nothing about how to go about installing it. Can you please let me know what I need to do?  
Thanks.

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**Author:** ![scottsteven](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/scottsteven/32/3418_2.png) [@scottsteven](https://forums.realmacsoftware.com/u/scottsteven)\
**Post date:** [June 8, 2016, 3:42am UTC](https://forums.realmacsoftware.com/t/purchased-rapidweaver-7-but-nothing-received/7671/2 "2016-06-08T03:42:32Z")

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I would email [support@realmacsoftware.com](mailto:support@realmacsoftware.com)

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**Author:** ![denisereed](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@denisereed](https://forums.realmacsoftware.com/u/denisereed)\
**Post date:** [June 8, 2016, 4:24am UTC](https://forums.realmacsoftware.com/t/purchased-rapidweaver-7-but-nothing-received/7671/3 "2016-06-08T04:24:10Z")

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I did email them on June 1st about two hours after I purchased the software, and still nothing.

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**Author:** ![scottsteven](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/scottsteven/32/3418_2.png) [@scottsteven](https://forums.realmacsoftware.com/u/scottsteven)\
**Post date:** [June 8, 2016, 4:25am UTC](https://forums.realmacsoftware.com/t/purchased-rapidweaver-7-but-nothing-received/7671/4 "2016-06-08T04:25:59Z")

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thats very unlike Realmac Software have you got any junk mail filters etc running ?

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**Author:** ![Macmenno](https://avatars.discourse-cdn.com/v4/letter/m/74df32/32.png) [@Macmenno](https://forums.realmacsoftware.com/u/Macmenno)\
**Post date:** [June 8, 2016, 5:07am UTC](https://forums.realmacsoftware.com/t/purchased-rapidweaver-7-but-nothing-received/7671/5 "2016-06-08T05:07:18Z")

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@denisereed If nothing has changed, purchases are done using Paddle.  
I didn’t receive an email either, but right after purchase logged in at my Paddle account and found the activation code/serial number.

 ![](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/f/f8b68f5c6edded162ff8e6a830c495ef7703b743.jpg)

There’s a Paddle email support link at the bottom.  
Otherwise, as @scottsteven suggested, send an email to the folks at Realmac.

Hope this helps,

Menno.