# Purchases are Missing and now marked as TRIAL

**URL:** <https://forums.realmacsoftware.com/t/purchases-are-missing-and-now-marked-as-trial/58070>\
**Category:** RapidWeaver Elements\
**Created:** [November 6, 2026, 5:11am UTC](https://forums.realmacsoftware.com/t/purchases-are-missing-and-now-marked-as-trial/58070 "2026-11-06T05:11:16Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![D.Stempnakowski](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/d.stempnakowski/32/34746_2.png) [@D.Stempnakowski](https://forums.realmacsoftware.com/u/D.Stempnakowski)\
**Post date:** [November 6, 2026, 5:11am UTC](https://forums.realmacsoftware.com/t/purchases-are-missing-and-now-marked-as-trial/58070/1 "2026-11-06T05:11:16Z")

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Since the last update (Version 3.1.5 (24728) (Plus license)), when I open Elements Purchases, it shows as empty. If I go to the Library → Installed tab, it shows all my items, and all are marked as Trial.

 ![Screenshot 2026-11-06 at 06.06.21](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/b/5/b5e7eb5660db837ad0b426e0b91e1a03e8419808.png)

 ![Screenshot 2026-11-06 at 06.06.32](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/1/a/1a8b2537b3fab9d79411d1a7603ed59edfacc9c1.png)

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**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\
**Post date:** [November 6, 2026, 8:58am UTC](https://forums.realmacsoftware.com/t/purchases-are-missing-and-now-marked-as-trial/58070/2 "2026-11-06T08:58:11Z")

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Hey @D.Stempnakowski,

Don’t worry, we’ll get you back up and running!

First, can you try logging out of Elements Cloud, restarting Elements and then logging back in.

Let me know how you get on.

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**Author:** ![D.Stempnakowski](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/d.stempnakowski/32/34746_2.png) [@D.Stempnakowski](https://forums.realmacsoftware.com/u/D.Stempnakowski)\
**Post date:** [November 6, 2026, 11:54am UTC](https://forums.realmacsoftware.com/t/purchases-are-missing-and-now-marked-as-trial/58070/3 "2026-11-06T11:54:41Z")

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That worked.

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**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\
**Post date:** [November 6, 2026, 2:45pm UTC](https://forums.realmacsoftware.com/t/purchases-are-missing-and-now-marked-as-trial/58070/4 "2026-11-06T14:45:06Z")

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Excellent, glad to hear it!