# Rapid Cart Pro Freezes and Crashes the site when using OPTIONS in ordering **URL:** \ **Category:** RapidWeaver Classic\ **Created:** [June 12, 2017, 12:07pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641 "2017-06-12T12:07:18Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Jonee](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@Jonee](https://forums.realmacsoftware.com/u/Jonee)\ **Post date:** [June 12, 2017, 12:07pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/1 "2017-06-12T12:07:18Z")
Hi, Do any of you experienced having problems with Rapid Cart Pro 4 crashing the site when OPTIONS is implemented in the product ordering? ---
**Author:** ![rob](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/rob/32/24188_2.png) [@rob](https://forums.realmacsoftware.com/u/rob)\ **Post date:** [June 14, 2017, 2:41pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/2 "2017-06-14T14:41:41Z")
Please include the link to a test page experiencing this problem. ---
**Author:** ![Jonee](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@Jonee](https://forums.realmacsoftware.com/u/Jonee)\ **Post date:** [June 14, 2017, 2:55pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/3 "2017-06-14T14:55:58Z")
Hi Roberto, thanks for the reply. the link is utagg.it/shop .I disabled it because it crashes the server and affects all my hosted sites. Let me know when you are done testing so that I can turn it off when you are done. I’ll fire it up right now for your trouble shooting activities. ---
**Author:** ![rob](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/rob/32/24188_2.png) [@rob](https://forums.realmacsoftware.com/u/rob)\ **Post date:** [June 14, 2017, 3:15pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/4 "2017-06-14T15:15:31Z")
Where’s exactly the problem? I could successfully add products to cart and proceed to payment. ---
**Author:** ![Jonee](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@Jonee](https://forums.realmacsoftware.com/u/Jonee)\ **Post date:** [June 14, 2017, 3:16pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/5 "2017-06-14T15:16:44Z")
try adding 2 or more quantities and filling up the options repeatedly and the you will notice that you wont be able to add more products because the site had crashed. ---
**Author:** ![Jonee](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@Jonee](https://forums.realmacsoftware.com/u/Jonee)\ **Post date:** [June 14, 2017, 3:18pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/6 "2017-06-14T15:18:36Z")
The problem happens when you enter a contact link value in one of the option fields in this format [kontak.me/anyword](http://kontak.me/anyword) ---
**Author:** ![rob](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/rob/32/24188_2.png) [@rob](https://forums.realmacsoftware.com/u/rob)\ **Post date:** [June 14, 2017, 3:31pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/7 "2017-06-14T15:31:46Z")
No problem here on Chrome and Safari. ![](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/a/adbc5cab250b3c9c5b184140f4e86d0e5933ba16.png) ![](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/e/ea13ce4ed15a0f9c8c43df3f861617074ba2ff7c.png) ---
**Author:** ![Jonee](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@Jonee](https://forums.realmacsoftware.com/u/Jonee)\ **Post date:** [June 14, 2017, 3:33pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/8 "2017-06-14T15:33:42Z")
have you done it multiple times? and other a quantity of more than one? That is really weird as I still experience the issue . ---
**Author:** ![Jonee](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@Jonee](https://forums.realmacsoftware.com/u/Jonee)\ **Post date:** [June 14, 2017, 3:35pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/9 "2017-06-14T15:35:53Z")
just right now, i cant access the site because i crashed it while ordering. ---
**Author:** ![Jonee](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@Jonee](https://forums.realmacsoftware.com/u/Jonee)\ **Post date:** [June 14, 2017, 3:37pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/10 "2017-06-14T15:37:45Z")
![](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/0/0478cf57190ef4217b82466744488fc13f426811.jpeg) ---
**Author:** ![Jonee](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@Jonee](https://forums.realmacsoftware.com/u/Jonee)\ **Post date:** [June 14, 2017, 3:57pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/11 "2017-06-14T15:57:39Z")
Where you able to replicate the issue? ---
**Author:** ![jabostick](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jabostick/32/1760_2.png) [@jabostick](https://forums.realmacsoftware.com/u/jabostick)\ **Post date:** [June 14, 2017, 5:04pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/12 "2017-06-14T17:04:26Z")
> [@Jonee](#): > > [kontak.me/anyword](http://kontak.me/anyword) I was able to add 3 tags, add a contact link, and start the checkout process as well. Using Chrome on a windows machine right now… ---
**Author:** ![jabostick](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jabostick/32/1760_2.png) [@jabostick](https://forums.realmacsoftware.com/u/jabostick)\ **Post date:** [June 14, 2017, 5:08pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/13 "2017-06-14T17:08:43Z")
It was definitely slower the second time around (and it glitched for half a second as if it were going to timeout, but then it went through). Here’s my cart with items adding seperately. ![](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/4/4913e76ff684d9ee095e3733945ffd284de62210.jpg) ---
**Author:** ![Jonee](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@Jonee](https://forums.realmacsoftware.com/u/Jonee)\ **Post date:** [June 14, 2017, 5:11pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/14 "2017-06-14T17:11:23Z")
I tried it on my end on different browsers. i can order on the 1st try, the second time I attempt to order another product model, and start filling up the options, it crashed again. ---
**Author:** ![Jonee](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@Jonee](https://forums.realmacsoftware.com/u/Jonee)\ **Post date:** [June 14, 2017, 5:14pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/15 "2017-06-14T17:14:27Z")
![](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/2/2b551b99dcb663df66bb9ff9950ffd60f023afb2.jpeg) ---
**Author:** ![jabostick](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jabostick/32/1760_2.png) [@jabostick](https://forums.realmacsoftware.com/u/jabostick)\ **Post date:** [June 14, 2017, 5:15pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/16 "2017-06-14T17:15:27Z")
I think that is what flashed for me the second time when I added the orange tags, but then it loaded a split-second later… ---
**Author:** ![Jonee](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@Jonee](https://forums.realmacsoftware.com/u/Jonee)\ **Post date:** [June 14, 2017, 5:17pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/17 "2017-06-14T17:17:12Z")
it takes a minute for the site to come back online at my end. and it also crashes my other hosted site [kontak.me](http://kontak.me) I think they are sharing the same physical server in my hosting provider. ---
**Author:** ![Jonee](https://avatars.discourse-cdn.com/v4/letter/j/e8c25b/32.png) [@Jonee](https://forums.realmacsoftware.com/u/Jonee)\ **Post date:** [June 14, 2017, 5:20pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/18 "2017-06-14T17:20:37Z")
let me take a video … ---
**Author:** ![jabostick](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jabostick/32/1760_2.png) [@jabostick](https://forums.realmacsoftware.com/u/jabostick)\ **Post date:** [June 14, 2017, 5:25pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/19 "2017-06-14T17:25:06Z")
I think I get what you’re seeing. I’m not sure its Rapidcart Pro, though. I know that is what sets it off but, it _will_ go through technically, but it’s getting bogged down somewhere. Have you checked with your host? ---
**Author:** ![jabostick](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jabostick/32/1760_2.png) [@jabostick](https://forums.realmacsoftware.com/u/jabostick)\ **Post date:** [June 14, 2017, 5:26pm UTC](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641/20 "2017-06-14T17:26:45Z")
You do have a fairly older PHP version (5.5.38). I don’t know if upgrading that would help or not… [Next page](https://forums.realmacsoftware.com/t/rapid-cart-pro-freezes-and-crashes-the-site-when-using-options-in-ordering/14641.md?page=2)