RapidCart Pro: Error 404: no response from Support

I agree 100% with this. If you don’t want monthly fees, you simply cannot get this level of functionality anywhere else in Rapidweaver.

I think the “silly cheap one time only price” has caused their issues. A product that complicated I’m sure took hundreds if not thousands of person-hours to develop, as well as ongoing support.
The unfortunate thing is I don’t know if there’s a good business model, to offer a product that involved to a market the size of RapidWeaver. If you price it too high, you won’t sell enough to make it worth your time. The monthly subscription model tends to turn a lot of users off.

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I may have something cool coming later this year. It will be a per domain solution - not subscription. That’s all I’m saying for now :sunglasses:

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@SteveB
Agree with you; only time will tell if they will at least start to communicate, even if it’s to say no can’t help you with that.
Paid support for help with setup, I think would work for most users.
Hopefully, @rob will read your suggestions.

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Ha sorry - I most certainly will Steve.

It would be great to see RCP kept alive and updated when needed. There’s no other cart solution that comes close to it yet.

A support page on the RCP site with what is and isn’t included in their support would suffice. Id user want customisations etc., they’d have the option to pay.

The lack of communication is what’s caused all the fuss.

That;'s good to hear, I suppose. The proof will be in the pudding though.

I might be skeptical about the seemingly large gap between ‘web development/design queries’ and ‘critical bugs’. For example, the user who recently reported ‘phantom orders’. It doesn’t seem like something that is covered in the manual (unless the user set it up incorrectly), it hasn’t seemed to reach the level or critical bug, and it certainly isn’t just a web design query.

Anyway, hopefully things smooth out.

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I can tell you until a month ago I have had no issues with RCP, selling courses and ebooks. I moved from RC3 (also a great product) quite a while ago, so this isn’t a new setup going wrong. I haven’t changed anything in the store, it seems to be some sort I’d issue with RCP and it’s interactions with PayPal. That makes me worry any changes to the PayPal API will render RCP useless at this point. Their documentation is top notch, but it doesn’t cover this and I’m at 19 days with no response. I don’t consider this a design issue. (I’m the phantom orders guy.).

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Thanks for the news.
The only thing that is seriously bugging me is: will they keep RCP updated at least in the API department (Paypal and Stripe).
Because if not it’s just a matter of time before it becomes useless and I need to know in advance to move to other platforms. I rely on them for business so is kind of a serious issue.

Thanks

Don’t bet on it. I use it for my business, and I still haven’t received a reply in regards to phantom order issue. It’s clearly not a development/design issue. It’s been since the 7 of January.

Look into other options - I know I am.

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Ben, surely it would be worth realmac looking into incorporating a rapidcart type solution directly from Realmac?

Think of the value it could add to the product. Why not approach Foreground to see what they would want to sell you the code. You could possibly set up a crowd funding page on here to help. There must be lots of people interested in this.

Or just steal the code - at least that might get their attention :wink:

I think at the least 4gnd owe their customers is a statement of intent - possibly getting another developer to ‘caretake’ The product if they’re struggling.

I love Rapidweaver, but this type of situation has broader ramifications for the product and I think Realmac needs to assert some control.

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I can’t answer that, unfortunately. I have asked them (privately, via email) to post an update on the forums, but it doesn’t look like they are willing to do so.

Adding store functionality to your site is no small undertaking - it’s not something we’re looking at right now.

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Given that the Ecwid people have gone to the trouble of writing a plugin and have expressed interest in creating some stacks to make it even easier to integrate a store I wonder if there’s an opportunity for RealMac and Ecwid to do some kind of ongoing promotion - a price point that sits between the free version and the basic paid for version…or something similar.

Rob

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they answered to my FB post that I wrote yesterday night in tipical italian anger style.
They asked if I have API problems, let’s see if they follow trough.

Something’s off btw

the Rapidweaver community is obviously angst with this developer. I immediately started using cartloom once I realized there is zero support from RC pro.

I think the pint is that Rapidcart seems to work now and we’ve arguably been spoiled in having a solution that works without a monthly fee. I’m not a developer so don’t know the logistics of a replacement.

The question for Realmac is whether other platforms can offer something like this to tempt folk away from Rapidweaver

Anything as complicated as a full blown store like RCP would be a major development effort. I would guess that RCP took hundreds or thousands of hours to develop. Something that complicated also would require quite a bit of support from whoever developed that kind of product.
With a potential customer base as small as a subset of the RapidWeaver community, it doesn’t make good business sense.

Other than some of the big platforms like Wordpress, I haven’t seen anything. I would much rather have Realmac spending time and money on improving the RapidWeaver base product, then adding add-ons that only a small subset of users would benefit from.

Exactly. This is the real problem. Charging a small one-off cost to a limited subset of RW users for a product such as this is obviously not a sustainable business model. Especially with the ongoing support required by people.

I think subscription-based solutions - such as Ecwid - are the most reliable way to use eCommerce within RW going forward (for clients). The cost will be the client’s to bear. And for our own stores (or for small, static client stores) then stacks such as cart 2 (and even the likes of Poster) can be harnessed.

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What does the base Rapidweaver product need that it can’t already do?

The main gap being a cart that handles digital products.