Hi David, I'm sorry for the delay you encountered with our support. We're always looking to improve your customer experience as well, and apologize for that.
We release updates to fix known issues - these, sometimes, introduce other issues. This is not something we can control entirely, as we don't have the same Mac OS X version + themes + stacks + 3rd-party apps as each of our users. We do release betas before each public release, and these allow us to fix any crazy bugs introduced.
The most important info needed to recreate an issue (and fix it) is the following:
- Support Logs
- Project file
- Steps to recreate
- Mac OS X version
If you can send that over to us, we'd be more than happy to investigate any issue you are encountering.