# RapidWeaver is newly (and constantly) asking for my serial number every time I launch it

**URL:** <https://forums.realmacsoftware.com/t/rapidweaver-is-newly-and-constantly-asking-for-my-serial-number-every-time-i-launch-it/26196>\
**Category:** RapidWeaver Classic\
**Created:** [April 8, 2019, 5:29pm UTC](https://forums.realmacsoftware.com/t/rapidweaver-is-newly-and-constantly-asking-for-my-serial-number-every-time-i-launch-it/26196 "2019-04-08T17:29:11Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![bleener](https://avatars.discourse-cdn.com/v4/letter/b/e47c2d/32.png) [@bleener](https://forums.realmacsoftware.com/u/bleener)\
**Post date:** [April 8, 2019, 5:29pm UTC](https://forums.realmacsoftware.com/t/rapidweaver-is-newly-and-constantly-asking-for-my-serial-number-every-time-i-launch-it/26196/1 "2019-04-08T17:29:11Z")

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Hi All,

The headline says it all - this started happening this past weekend. I’m using RW 7 (which I’ve had for a while) and all of a sudden it’s been asking for my serial. I haven’t added anything to it (or my computer) for a while…

I looked here on the forums and someone else had the problem a while ago - the remedy was to restart but alas that has not worked for me. I’m currently keeping the serial in my clipboard manager 🙂 Any suggestions?

Thanks in advance -

Robert

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**Author:** ![MarkSealey](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/marksealey/32/22895_2.png) [@MarkSealey](https://forums.realmacsoftware.com/u/MarkSealey)\
**Post date:** [April 8, 2019, 7:02pm UTC](https://forums.realmacsoftware.com/t/rapidweaver-is-newly-and-constantly-asking-for-my-serial-number-every-time-i-launch-it/26196/2 "2019-04-08T19:02:04Z")

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Suggest contacting Dan at RealMac - in case it’s a server malfunction or something which they will be well-placed to help you with. Good luck 🙂

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**Author:** ![Fuellemann](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/fuellemann/32/22871_2.png) [@Fuellemann](https://forums.realmacsoftware.com/u/Fuellemann)\
**Post date:** [April 8, 2019, 8:18pm UTC](https://forums.realmacsoftware.com/t/rapidweaver-is-newly-and-constantly-asking-for-my-serial-number-every-time-i-launch-it/26196/3 "2019-04-08T20:18:51Z")

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Tagging @dan

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**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\
**Post date:** [April 9, 2019, 11:58am UTC](https://forums.realmacsoftware.com/t/rapidweaver-is-newly-and-constantly-asking-for-my-serial-number-every-time-i-launch-it/26196/4 "2019-04-09T11:58:27Z")

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You might want to try removing the preferences to see if that helps:  
[https://help.realmacsoftware.com/rapidweaver-troubleshooting/how-to-uninstall-rapidweaver](https://help.realmacsoftware.com/rapidweaver-troubleshooting/how-to-uninstall-rapidweaver)

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**Author:** ![bleener](https://avatars.discourse-cdn.com/v4/letter/b/e47c2d/32.png) [@bleener](https://forums.realmacsoftware.com/u/bleener)\
**Post date:** [April 9, 2019, 7:30pm UTC](https://forums.realmacsoftware.com/t/rapidweaver-is-newly-and-constantly-asking-for-my-serial-number-every-time-i-launch-it/26196/5 "2019-04-09T19:30:42Z")

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I’ve given it a go - thanks for your help!

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**Author:** ![system](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/system/32/25301_2.png) [@system](https://forums.realmacsoftware.com/u/system)\
**Post date:** [May 10, 2019, 5:45am UTC](https://forums.realmacsoftware.com/t/rapidweaver-is-newly-and-constantly-asking-for-my-serial-number-every-time-i-launch-it/26196/6 "2019-05-10T05:45:30Z")

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