# Second activation code?

**URL:** <https://forums.realmacsoftware.com/t/second-activation-code/53641>\
**Category:** Elements\
**Created:** [January 14, 2026, 9:35pm UTC](https://forums.realmacsoftware.com/t/second-activation-code/53641 "2026-01-14T21:35:49Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![AngelArs](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@AngelArs](https://forums.realmacsoftware.com/u/AngelArs)\
**Post date:** [January 14, 2026, 9:35pm UTC](https://forums.realmacsoftware.com/t/second-activation-code/53641/1 "2026-01-14T21:35:49Z")

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I went to open Elements today and now all of a sudden it’s asking me to buy it again? Why?

I activated it months ago.

Where do I get a new activation code?

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**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\
**Post date:** [January 14, 2026, 10:25pm UTC](https://forums.realmacsoftware.com/t/second-activation-code/53641/2 "2026-01-14T22:25:42Z")

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Hi @AngelArs

You can always use our license lookup system on our website here [Realmac Software - License & Billing Support](https://realmacsoftware.com/support/license-manager/)

If you can’t locate your license using either the License Recovery or the Billing Manager option, let me know and I can get your license key out to you manually.

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<div class="post-metadata">

**Author:** ![AngelArs](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@AngelArs](https://forums.realmacsoftware.com/u/AngelArs)\
**Post date:** [January 14, 2026, 10:39pm UTC](https://forums.realmacsoftware.com/t/second-activation-code/53641/3 "2026-01-14T22:39:03Z")

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Tried that….

It sends me an email… which sends me to a website… which displays no licensing information….

Where would the original license code be sent from? I’ll try searching my e-mail…

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<div class="post-metadata">

**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\
**Post date:** [January 14, 2026, 11:21pm UTC](https://forums.realmacsoftware.com/t/second-activation-code/53641/4 "2026-01-14T23:21:38Z")

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Did you follow this?

> **[Where can I view my order history? - Realmac Help Center](https://realmac-software.helpscoutdocs.com/article/40-where-can-i-view-my-order-history)**
>
> You can view your order history in our Billing Manager. https://realmac.onfastspring.com/account/ Enter the email address you used when purchasing our products

Your license key would be on the “Orders” tab once you get logged into the Billing Manager. It’s highlighted in red, and you might have to scroll down the page to your original purchase date.