# Simple enquiry form failure **URL:** \ **Category:** Elements\ **Created:** [April 28, 2026, 11:12am UTC](https://forums.realmacsoftware.com/t/simple-enquiry-form-failure/55899 "2026-04-28T11:12:17Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Andy\_C](https://avatars.discourse-cdn.com/v4/letter/a/eada6e/32.png) [@Andy\_C](https://forums.realmacsoftware.com/u/Andy_C)\ **Post date:** [April 28, 2026, 11:12am UTC](https://forums.realmacsoftware.com/t/simple-enquiry-form-failure/55899/1 "2026-04-28T11:12:17Z")
Hiya I’m having issues, I’ve checked the server: PHP version: 8.4.19. Whatever setting I’ve tried, my test sends the error message I’ve set. As a simple two way email enquiry/response, I don’t think a webhook should be required? I’ve tried using a new _fastmail_ email account also, the test enquiry still not getting through.. ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [April 28, 2026, 12:10pm UTC](https://forums.realmacsoftware.com/t/simple-enquiry-form-failure/55899/2 "2026-04-28T12:10:32Z")
Hi @Andy_C Can you post a link to your Contact page on your website, along with a screenshot of your Form settings (with the password redacted), so we can take a look? ---
**Author:** ![Andy\_C](https://avatars.discourse-cdn.com/v4/letter/a/eada6e/32.png) [@Andy\_C](https://forums.realmacsoftware.com/u/Andy_C)\ **Post date:** [April 28, 2026, 1:09pm UTC](https://forums.realmacsoftware.com/t/simple-enquiry-form-failure/55899/3 "2026-04-28T13:09:05Z")
Hiya Dan Here is the link plus the two setups I’ve tried to experiment with. > **[Caroline Dale\_Musician](https://carolinedalemusic.co.uk)** > > The page for international cellist, Caroline Dale. Photos, biography, albums, dates and contact. ![Screenshot 2026-04-28 at 14.06.20](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/4/e/4e0ee3f337b8633de0b02cc3919395d6e87fcbd4.png) ![Screenshot 2026-04-28 at 13.59.26](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/4/1/41d9cb325bb7b4ee1415531237892ba6a9c5b7d1.png) ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [April 28, 2026, 1:41pm UTC](https://forums.realmacsoftware.com/t/simple-enquiry-form-failure/55899/4 "2026-04-28T13:41:48Z")
Hi @Andy_C Yeah the form is timing out when trying to authenticate with the credentials you are using: ![form-error](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/e/8/e82a3e29fbf1709e7a3f60aa2392d026cb0a7d71.png) Looks like you are trying both GoDaddy email and Fastmail. I’d probably try to go with Fastmail as GoDaddy is terrible. For Fastmail you have to create an app-specific password to enter into the form settings \>\> Password field. We have a guide here on how to do that [Using Fastmail | RapidWeaver Elements Docs](https://docs.realmacsoftware.com/elements-docs/elements/components/form/using-fastmail) Give that a go and let us know how you get on. Also, it’s showing you are using PHP 8.3 on your website, not 8.4, so you might also try updating the PHP version to 8.4 as well. ![form-error-2](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/6/6/66d589856fb1a0419e5d37489ed03ced89352af6.png) ---
**Author:** ![Andy\_C](https://avatars.discourse-cdn.com/v4/letter/a/eada6e/32.png) [@Andy\_C](https://forums.realmacsoftware.com/u/Andy_C)\ **Post date:** [April 28, 2026, 2:32pm UTC](https://forums.realmacsoftware.com/t/simple-enquiry-form-failure/55899/5 "2026-04-28T14:32:52Z")
Hiya Thanks, yes GoDaddy rubbish, I didn’t set this up so maybe I can get the plan cancelled and swap to your hosting? I had my own website with Chilli for many years, now taking over so maybe I could bring both to elements? Still not working with fastmail - I followed the instructions with elements, putting in the password. How do I upgrade the PHP? ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [April 28, 2026, 2:42pm UTC](https://forums.realmacsoftware.com/t/simple-enquiry-form-failure/55899/6 "2026-04-28T14:42:08Z")
> [@Andy\_C](#): > > Thanks, yes GoDaddy rubbish, I didn’t set this up so maybe I can get the plan cancelled and swap to your hosting? I had my own website with Chilli for many years, now taking over so maybe I could bring both to elements? Yes of course, we’d love to host you! 🥰 Feel free to sign up here [https://elementshosting.io/](https://elementshosting.io/) whenever you are ready. > [@Andy\_C](#): > > Still not working with fastmail - I followed the instructions with elements, putting in the password. How do I upgrade the PHP? If you are currently hosting on GoDaddy, their guide on how to update your PHP version is [here](https://www.godaddy.com/en-uk/help/update-php-to-the-latest-version-20198). The form is still timing out with that same error so either the SMTP details aren’t correct in the form, or GoDaddy is blocking something. If you can give me some FTP login details to your website on GoDaddy I could check the logs to see the specific error that is getting thrown. Feel free to DM me in private if you want to provide those. ---
**Author:** ![Andy\_C](https://avatars.discourse-cdn.com/v4/letter/a/eada6e/32.png) [@Andy\_C](https://forums.realmacsoftware.com/u/Andy_C)\ **Post date:** [April 28, 2026, 4:55pm UTC](https://forums.realmacsoftware.com/t/simple-enquiry-form-failure/55899/7 "2026-04-28T16:55:59Z")
Hi Dan Using the chat bot, I have this: _If that RW Elements component depends on PHP 8.4 server-side processing, there isn’t a GoDaddy cPanel setting that will make it work while 8.3 is the highest version on the server._ _The next best move is to check the RW Elements form component settings for an alternate submit method, like SMTP, API, or external form handling. Can you open that component’s form settings and tell me what send options it shows?_ _Use **webhook**. That’s the best path here, because it can bypass the server-side PHP mail handler that likely needs 8.4._ _The next step is to connect that webhook to a form service or automation endpoint that can email you the submissions. Do you already have a webhook destination set up?_ Best Wishes Andy [andytptcrowley@icloud.com](mailto:andytptcrowley@icloud.com) The content of this message is confidential. If you have received it by mistake, please inform me via an email reply and then delete the message. ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [April 28, 2026, 5:05pm UTC](https://forums.realmacsoftware.com/t/simple-enquiry-form-failure/55899/8 "2026-04-28T17:05:14Z")
Hi @Andy_C The Chatbot is not really providing useful information there, it’s hallucinating made up answers. Feel free to reach out to me via Direct Message (DM) here on the forum if you want me to further check into this configuration issue on your GoDaddy hosting account, however please note we recommend moving over to Elements Hosting to avoid GoDaddy altogether.. ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [April 28, 2026, 7:27pm UTC](https://forums.realmacsoftware.com/t/simple-enquiry-form-failure/55899/9 "2026-04-28T19:27:46Z")
Hi @Andy_C Thanks for sending over those GoDaddy details. So I got your GoDaddy email working. Your Fastmail credentials don’t seem to be correct because the ones you had are not working for me. Also your email DNS isn’t pointed to Fastmail, it’s still pointed to GoDaddy. Not sure if you are wanting to change over to Fastmail or stay with GoDaddy email, but if you want to go with Fastmail you’ll need to update your DNS records to point to Fastmail… Anyway you should be able to enter your GoDaddy email details in the Contact Form for your `caroline@carolinedalemusic.co.uk` email address and the form should submit. Below are the settings. Update those, republish your site, and then test the form. Let me know how it goes. ![carolinedalmusic-form-settings](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/9/3/93b3ce16121787017420d7318778970fa8840dbe.png) Also, this is the level of support that [Elements Hosting](https://elementshosting.io/) offers, debugging GoDaddy issues because they won’t… ---
**Author:** ![Andy\_C](https://avatars.discourse-cdn.com/v4/letter/a/eada6e/32.png) [@Andy\_C](https://forums.realmacsoftware.com/u/Andy_C)\ **Post date:** [April 30, 2026, 5:18pm UTC](https://forums.realmacsoftware.com/t/simple-enquiry-form-failure/55899/10 "2026-04-30T17:18:29Z")
The form worked 😀 so sorry to waste your time on this - I can ditch GoDaddy within 30 days if it’s an annual, as long as whatever the wording means - “isn’t performed” Ominous.. ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [April 30, 2026, 5:30pm UTC](https://forums.realmacsoftware.com/t/simple-enquiry-form-failure/55899/11 "2026-04-30T17:30:04Z")
Hi @Andy_C No worries, you are not wasting our time, we love helping our customers! 😊 Yeah for sure, if you can ditch GoDaddy (which I like to call NoDaddy), we’d love to host you here at [Elements Hosting](https://elementshosting.io/). I can personally guarantee the support you’ll receive here is light years ahead of what you will get “over there”. 😄 If there’s anything else we can help with please let us know.