# Site will not upload to elements cloud **URL:** \ **Category:** Elements\ **Created:** [July 19, 2025, 10:45am UTC](https://forums.realmacsoftware.com/t/site-will-not-upload-to-elements-cloud/48977 "2025-07-19T10:45:23Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Godber](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/godber/32/26521_2.png) [@Godber](https://forums.realmacsoftware.com/u/Godber)\ **Post date:** [July 19, 2025, 10:45am UTC](https://forums.realmacsoftware.com/t/site-will-not-upload-to-elements-cloud/48977/1 "2025-07-19T10:45:23Z")
I have 2 sites one will not upload to elements cloud. its 600m so I erased the one that will load so I know is within the limit but just wont work with elements cloud. everything published ok tho ---
**Author:** ![logrunner](https://avatars.discourse-cdn.com/v4/letter/l/59ef9b/32.png) [@logrunner](https://forums.realmacsoftware.com/u/logrunner)\ **Post date:** [July 19, 2025, 11:07am UTC](https://forums.realmacsoftware.com/t/site-will-not-upload-to-elements-cloud/48977/2 "2025-07-19T11:07:39Z")
Hi David, Don’t know whether this is the issue but “Every Elements Cloud account comes with 1GB of free cloud storage”. If you meant 600Mb, would that have pushed it over the 1GB limit? ---
**Author:** ![Godber](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/godber/32/26521_2.png) [@Godber](https://forums.realmacsoftware.com/u/Godber)\ **Post date:** [July 19, 2025, 11:23am UTC](https://forums.realmacsoftware.com/t/site-will-not-upload-to-elements-cloud/48977/3 "2025-07-19T11:23:53Z")
no thats why I rubbed off other site…this is the only site im trying now ---
**Author:** ![logrunner](https://avatars.discourse-cdn.com/v4/letter/l/59ef9b/32.png) [@logrunner](https://forums.realmacsoftware.com/u/logrunner)\ **Post date:** [July 19, 2025, 11:42am UTC](https://forums.realmacsoftware.com/t/site-will-not-upload-to-elements-cloud/48977/4 "2025-07-19T11:42:22Z")
So what’s your usage show on Elements Cloud? ---
**Author:** ![Godber](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/godber/32/26521_2.png) [@Godber](https://forums.realmacsoftware.com/u/Godber)\ **Post date:** [July 19, 2025, 11:44am UTC](https://forums.realmacsoftware.com/t/site-will-not-upload-to-elements-cloud/48977/5 "2025-07-19T11:44:02Z")
theres nothing on it now…zip ![Screenshot 2025-07-19 at 12.44.33 pm](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/3X/a/a/aaf321cfa02e8e3a5c4c1b30c67a0c4db929860a.jpeg) ---
**Author:** ![tpbradley](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/tpbradley/32/25503_2.png) [@tpbradley](https://forums.realmacsoftware.com/u/tpbradley)\ **Post date:** [July 19, 2025, 1:23pm UTC](https://forums.realmacsoftware.com/t/site-will-not-upload-to-elements-cloud/48977/6 "2025-07-19T13:23:06Z")
Hi @Godber, I’ve checked our systems here and can confirm that your cloud usage is indeed zero so I don’t think that’s the issue. I’ve never tried uploading a document that large before. At which point does the upload fail? ---
**Author:** ![Godber](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/godber/32/26521_2.png) [@Godber](https://forums.realmacsoftware.com/u/Godber)\ **Post date:** [July 19, 2025, 5:48pm UTC](https://forums.realmacsoftware.com/t/site-will-not-upload-to-elements-cloud/48977/7 "2025-07-19T17:48:41Z")
near the end and there is something in brackets and I cant see it all bit it start with the word amplify ---
**Author:** ![upssjw](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/upssjw/32/26063_2.png) [@upssjw](https://forums.realmacsoftware.com/u/upssjw)\ **Post date:** [July 19, 2025, 6:22pm UTC](https://forums.realmacsoftware.com/t/site-will-not-upload-to-elements-cloud/48977/8 "2025-07-19T18:22:33Z")
There have been a couple of threads related to amplify they all seemed to be Wi-Fi/netwrok issues, both of mine happened when I was on a public network ---
**Author:** ![Godber](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/godber/32/26521_2.png) [@Godber](https://forums.realmacsoftware.com/u/Godber)\ **Post date:** [July 19, 2025, 6:55pm UTC](https://forums.realmacsoftware.com/t/site-will-not-upload-to-elements-cloud/48977/9 "2025-07-19T18:55:55Z")
im at home using ethernet straight into router not even on wifi ---
**Author:** ![upssjw](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/upssjw/32/26063_2.png) [@upssjw](https://forums.realmacsoftware.com/u/upssjw)\ **Post date:** [July 19, 2025, 7:00pm UTC](https://forums.realmacsoftware.com/t/site-will-not-upload-to-elements-cloud/48977/10 "2025-07-19T19:00:13Z")
not that then, at least one cause eliminated ---
**Author:** ![tpbradley](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/tpbradley/32/25503_2.png) [@tpbradley](https://forums.realmacsoftware.com/u/tpbradley)\ **Post date:** [July 20, 2025, 10:31am UTC](https://forums.realmacsoftware.com/t/site-will-not-upload-to-elements-cloud/48977/11 "2025-07-20T10:31:35Z")
> [@Godber](#): > > near the end and there is something in brackets and I cant see it all bit it start with the word amplify Amplify is the AWS framework we use under the hood for authentication, file uploads etc. It sounds like the file might be uploading, but then an error occurs when it’s processing. I’ll have a dig around and see what I can find. ---
**Author:** ![tpbradley](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/tpbradley/32/25503_2.png) [@tpbradley](https://forums.realmacsoftware.com/u/tpbradley)\ **Post date:** [July 20, 2025, 10:34am UTC](https://forums.realmacsoftware.com/t/site-will-not-upload-to-elements-cloud/48977/12 "2025-07-20T10:34:59Z")
@Godber Are you uploading a document called “DJMPrints Latest”, if so it uploaded fine and looks like an issue in our backend service. ---
**Author:** ![Godber](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/godber/32/26521_2.png) [@Godber](https://forums.realmacsoftware.com/u/Godber)\ **Post date:** [July 20, 2025, 10:57am UTC](https://forums.realmacsoftware.com/t/site-will-not-upload-to-elements-cloud/48977/13 "2025-07-20T10:57:54Z")
yes that is it…so it is there I just cant see it or do anything with it ---
**Author:** ![tpbradley](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/tpbradley/32/25503_2.png) [@tpbradley](https://forums.realmacsoftware.com/u/tpbradley)\ **Post date:** [July 20, 2025, 11:43am UTC](https://forums.realmacsoftware.com/t/site-will-not-upload-to-elements-cloud/48977/14 "2025-07-20T11:43:00Z")
**Great news, I’ve found and fixed the issue!** 🎉 Turns out the problem was a timeout caused by the size of the file. Apparently, copying a large file takes more than 5 seconds… who knew? 😅 Give it another go now, it should work like a charm this time! ---
**Author:** ![Godber](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/godber/32/26521_2.png) [@Godber](https://forums.realmacsoftware.com/u/Godber)\ **Post date:** [July 20, 2025, 11:46am UTC](https://forums.realmacsoftware.com/t/site-will-not-upload-to-elements-cloud/48977/15 "2025-07-20T11:46:28Z")
Bingo hahahaha thanks