# Software recovery?

**URL:** <https://forums.realmacsoftware.com/t/software-recovery/55211>\
**Category:** Elements\
**Created:** [March 19, 2026, 10:27pm UTC](https://forums.realmacsoftware.com/t/software-recovery/55211 "2026-03-19T22:27:51Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ro3617](https://avatars.discourse-cdn.com/v4/letter/r/8e7dd6/32.png) [@ro3617](https://forums.realmacsoftware.com/u/ro3617)\
**Post date:** [March 19, 2026, 10:27pm UTC](https://forums.realmacsoftware.com/t/software-recovery/55211/1 "2026-03-19T22:27:52Z")

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redacted image

I requested a recover licenses link and received an email with a button that took me to a webpage with the above. No place to enter an email address here.

URL is [Realmac Software - License & Billing Support](https://realmacsoftware.com/support/license-manager/?id=10898d4d-90a8-4cc2-8c73-1f1c1571) \*\*\*\*

- I have redacted last 4 characters.

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**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\
**Post date:** [March 19, 2026, 10:30pm UTC](https://forums.realmacsoftware.com/t/software-recovery/55211/2 "2026-03-19T22:30:10Z")

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Hi @ro3617

Your license keys are listed in that image. They begin with **id** and end with **devant**. Probably a bit hard to see them in dark mode…

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**Author:** ![ro3617](https://avatars.discourse-cdn.com/v4/letter/r/8e7dd6/32.png) [@ro3617](https://forums.realmacsoftware.com/u/ro3617)\
**Post date:** [March 19, 2026, 10:58pm UTC](https://forums.realmacsoftware.com/t/software-recovery/55211/3 "2026-03-19T22:58:10Z")

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Thanks for your response. Curious why instruction on the page was to enter an email address to get the license.