# SOLVED Thanks everyone! RE: Paid for single license two days ago

**URL:** <https://forums.realmacsoftware.com/t/solved-thanks-everyone-re-paid-for-single-license-two-days-ago/9193>\
**Category:** RapidWeaver Classic\
**Created:** [August 20, 2016, 5:37am UTC](https://forums.realmacsoftware.com/t/solved-thanks-everyone-re-paid-for-single-license-two-days-ago/9193 "2016-08-20T05:37:34Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![StarkerMann](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/starkermann/32/4997_2.png) [@StarkerMann](https://forums.realmacsoftware.com/u/StarkerMann)\
**Post date:** [August 20, 2016, 5:37am UTC](https://forums.realmacsoftware.com/t/solved-thanks-everyone-re-paid-for-single-license-two-days-ago/9193/1 "2016-08-20T05:37:34Z")

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I purchased a license two days ago but have yet to receive my license code or any confirmation aside from the credit card charge. I have been charged the full amount never received a license and no response after sending too emails asking for assistance. I have emailed support twice, one directly to Dan, and have received no response. I’m a bit disappointed as I have invested in ~$300 for Stacks and other add-one that I cannot use with the trial version. I’m very disappointed in the [lack of] customer support. If I don’t receive a license code I’ll have no recourse other than to contest the charges with my bank. I hope that doesn’t happen. I would appreciate a timely response regarding this matter. I realize we’re all busy, however you have been paid for services that have not been delivered. As I have received no response for assistance, hopefully someone can remedy this matter.

I greatly appreciate any help. Thank you.

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**Author:** ![jabostick](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/jabostick/32/1760_2.png) [@jabostick](https://forums.realmacsoftware.com/u/jabostick)\
**Post date:** [August 20, 2016, 5:48am UTC](https://forums.realmacsoftware.com/t/solved-thanks-everyone-re-paid-for-single-license-two-days-ago/9193/2 "2016-08-20T05:48:20Z")

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Have you checked your junk mail? The license will likely come from a ‘Paddle’ email, so it’s possible you saw that sender and ignored it (or your spam filter did).

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**Author:** ![StarkerMann](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/starkermann/32/4997_2.png) [@StarkerMann](https://forums.realmacsoftware.com/u/StarkerMann)\
**Post date:** [August 20, 2016, 6:38am UTC](https://forums.realmacsoftware.com/t/solved-thanks-everyone-re-paid-for-single-license-two-days-ago/9193/3 "2016-08-20T06:38:05Z")

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Brian just emailed the license code. Apparently they’re busy working on more changes behind the scenes and forgot. All is working perfectly and I can’t wait to get started and for what’s ahead.

Thanks for helped! 🙂

PS is there a way to mark a thread as “Resolved”?

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**Author:** ![Rovertek](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/rovertek/32/223_2.png) [@Rovertek](https://forums.realmacsoftware.com/u/Rovertek)\
**Post date:** [August 20, 2016, 1:08pm UTC](https://forums.realmacsoftware.com/t/solved-thanks-everyone-re-paid-for-single-license-two-days-ago/9193/4 "2016-08-20T13:08:07Z")

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You can edit the title of your post by inserting something like ‘SOLVED’ in front of it… Or, you can place a note at the bottom of your original message, to the same effect.

To edit, click on this image ![](https://europe1.discourse-cdn.com/flex005/uploads/realmacsoftware1/original/2X/6/68b2f3f0b8d276c9289e95edb5e0a541cfe54767.png) under your post.

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**Author:** ![StarkerMann](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/starkermann/32/4997_2.png) [@StarkerMann](https://forums.realmacsoftware.com/u/StarkerMann)\
**Post date:** [August 20, 2016, 5:58pm UTC](https://forums.realmacsoftware.com/t/solved-thanks-everyone-re-paid-for-single-license-two-days-ago/9193/5 "2016-08-20T17:58:55Z")

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Thanks so much! Will do.