# To DEVELOPERS (including RealMac Software)

**URL:** <https://forums.realmacsoftware.com/t/to-developers-including-realmac-software/28659>\
**Category:** RapidWeaver Classic\
**Created:** [September 6, 2019, 3:24pm UTC](https://forums.realmacsoftware.com/t/to-developers-including-realmac-software/28659 "2019-09-06T15:24:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Rovertek](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/rovertek/32/223_2.png) [@Rovertek](https://forums.realmacsoftware.com/u/Rovertek)\
**Post date:** [September 6, 2019, 3:24pm UTC](https://forums.realmacsoftware.com/t/to-developers-including-realmac-software/28659/1 "2019-09-06T15:24:21Z")

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Some of you provide excellent documentation and support. Some others show a dismal lack of interest in those areas.

If you would like to improve your relations with customers, lighten up the support-tickets-overload and make your sales grow, do yourself a favor. Read [this article](https://www.smashingmagazine.com/2019/08/vuepress-documentation/) in SMASHING MAGAZINE (at least the first part “The Challenges Of Creating Good Documentation”). This will (hopefully) help you reduce everybody’s stress—yours and ours.

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**Author:** ![Leonberger](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/leonberger/32/16884_2.png) [@Leonberger](https://forums.realmacsoftware.com/u/Leonberger)\
**Post date:** [September 7, 2019, 8:58am UTC](https://forums.realmacsoftware.com/t/to-developers-including-realmac-software/28659/2 "2019-09-07T08:58:45Z")

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A great article and so true I spent about 30 years writing documentation for installations that a single mistake could have had catastrophic consequences. This documentation had to be understood by the lowliest of operators, so I had to learn how to operate it from basics and engineering drawings. As for updating this was a continual process with the updates flagged up to the user in a simple way.  
I must admit a lot of the documentation I read from software developers is good but there is also a lot that fails to address the basics.

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**Author:** ![Fuellemann](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/fuellemann/32/22871_2.png) [@Fuellemann](https://forums.realmacsoftware.com/u/Fuellemann)\
**Post date:** [September 7, 2019, 9:07am UTC](https://forums.realmacsoftware.com/t/to-developers-including-realmac-software/28659/3 "2019-09-07T09:07:12Z")

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Same here - I had been writing user manuals and always wanted to address the basics as well 🙂

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**Author:** ![system](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/system/32/25301_2.png) [@system](https://forums.realmacsoftware.com/u/system)\
**Post date:** [October 7, 2019, 7:07pm UTC](https://forums.realmacsoftware.com/t/to-developers-including-realmac-software/28659/4 "2019-10-07T19:07:12Z")

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