# Troubles logging into the Client Portal **URL:** \ **Category:** Elements Hosting\ **Created:** [August 5, 2026, 10:00pm UTC](https://forums.realmacsoftware.com/t/troubles-logging-into-the-client-portal/57224 "2026-08-05T22:00:14Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Timothy\_Rooney](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/timothy_rooney/32/36477_2.png) [@Timothy\_Rooney](https://forums.realmacsoftware.com/u/Timothy_Rooney)\ **Post date:** [August 5, 2026, 10:00pm UTC](https://forums.realmacsoftware.com/t/troubles-logging-into-the-client-portal/57224/1 "2026-08-05T22:00:14Z")
Greetings, I am trying to transfer my [dogyearz.com](http://dogyearz.com) domain to you. Alas, I am having the same problem that I tarted with - at the Elements Platfform site every time I try to login it says incorrect credentials. If I go to setup an account it says that. the user name is in use/ When I change. the password I can do that but whatever password I use when I go to log in it says incorrect credentials. I don’t know how to move forward. Let me know Best Regards, Timothy ---
**Author:** ![dan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/dan/32/28516_2.png) [@dan](https://forums.realmacsoftware.com/u/dan)\ **Post date:** [August 5, 2026, 10:28pm UTC](https://forums.realmacsoftware.com/t/troubles-logging-into-the-client-portal/57224/2 "2026-08-05T22:28:14Z")
Hi @Timothy_Rooney, I’m sure we’ll be able to get you back up and running, can you drop [support@realmacsoftware.com](mailto:support@realmacsoftware.com) an email with the issue and we’ll be able to help you with this. ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [August 6, 2026, 12:28am UTC](https://forums.realmacsoftware.com/t/troubles-logging-into-the-client-portal/57224/3 "2026-08-06T00:28:33Z")
Hi @Timothy_Rooney I replied to your support ticket about this on August 3rd. Can you check your email history and see if you see my reply on that date?