Visitor complains of 501 error

(Greg Schneck) #1

A visitor complains that he can’t “get to” our website. Does anyone know what would cause a 501 error. Explanations from Google searches don’t explain very well. My site is fine so I believe this problem to be causes on his end. Here’s what he says:
I just tried your link you embedded in the message below to access your website and I got the following message:
Not Implemented

GET to / not supported.
Additionally, a 501 Not Implemented error was encountered while trying to use an ErrorDocument to handle the request.
I have tried another computer and have the same problem. I’ve used your website for years and never had this issue before.

(Greg Schneck) #2

I should also say we have our normal amount of traffic and no other complaints of any errors… (1600 unique visitors a day) - So I have to believe this issue is “on his end.”

(Isaiah Carew) #3

assuming he’s just typing in the URL to your homepage…
sounds like PEBKAC to me.

501 error usually means the resource doesn’t exist – like the URL itself is mangled – and the browser is confused. so i would guess:

  • the guys URL got mangled
  • his bookmark is weird
  • his browser is broken
  • he’s got some crazy virus that’s trying to inject something

That said, if he’s getting this on internal links on your page – then that could mean that your page has some issues causing URLs to get mangled.

(Greg Schneck) #4

Thank you for the reply Isaiah. I so appreciate YourHead products and your great info in these forums.