# Web page error **URL:** \ **Category:** Elements\ **Created:** [October 12, 2026, 5:14pm UTC](https://forums.realmacsoftware.com/t/web-page-error/57844 "2026-10-12T17:14:48Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![RobertJames](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@RobertJames](https://forums.realmacsoftware.com/u/RobertJames)\ **Post date:** [October 12, 2026, 5:14pm UTC](https://forums.realmacsoftware.com/t/web-page-error/57844/1 "2026-10-12T17:14:48Z")
The only thing new I have used is ‘Pick a Card’ by 1LD. Here is the error: var RWElements={};RWElements.rw96BA159E\_1395\_4207\_97CA\_FAD57BD74777={};RWElements.rw96BA159E\_1395\_4207\_97CA\_FAD57BD74777=(function(componentId){document.addEventListener(“DOMContentLoaded”,function(){PickACard.init({hoverDistSet:parseInt(parseInt(“20”)/100_parseInt(“420”)),rotTopStart:parseInt(“2”)_-1,rotTopEnd:parseInt(“2”),rotCurveRangeSet:parseFloat(“-10”),deckSpreadXSet:parseFloat(“1”),deckSpreadYSet:parseFloat(“1”)\*-1,deckClip:parseFloat(“0”),deckOverlapFanned:parseFloat(“0”),alwaysFanned:“0”==“0”,tSpeed:parseInt(“250”),compId:“rw96BA159E\_1395\_4207\_97CA\_FAD57BD74777”,forceTouch:“0”==“1”,fanAngle:parseInt(“60”)});});return componentId;})(RWElements.rw96BA159E\_1395\_4207\_97CA\_FAD57BD74777); I don’t know if anyone else has encountered this. Any assistance would be appreciated. ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [October 12, 2026, 6:45pm UTC](https://forums.realmacsoftware.com/t/web-page-error/57844/2 "2026-10-12T18:45:44Z")
Have you tried turning it off an on again?.. 🤣 Kidding, if you saw my Elements Hosting commercial, the above makes sense. 😛 Anyway, we’d need more details, is this happening on your published site, or only in Elements when you preview? If on your published site, can you link to the page with the error? If only in Elements, you’d probably want to share your project file via [Elements Cloud](https://docs.realmacsoftware.com/elements-docs/using-elements/elements-cloud) so we could take a look. ---
**Author:** ![RobertJames](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@RobertJames](https://forums.realmacsoftware.com/u/RobertJames)\ **Post date:** [October 12, 2026, 6:47pm UTC](https://forums.realmacsoftware.com/t/web-page-error/57844/3 "2026-10-12T18:47:59Z")
Hi Dan, It happens on the published site. Really stumped by this. I really needed the component from 1LD so I am hoping it is just a formatting issue. Thanks, RJ ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [October 12, 2026, 6:50pm UTC](https://forums.realmacsoftware.com/t/web-page-error/57844/4 "2026-10-12T18:50:34Z")
Hi @RobertJames Thanks, can you link me to the page where the error is though? And tell me how to reproduce it if I have to click somewhere to make the error appear? ---
**Author:** ![RobertJames](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@RobertJames](https://forums.realmacsoftware.com/u/RobertJames)\ **Post date:** [October 12, 2026, 7:11pm UTC](https://forums.realmacsoftware.com/t/web-page-error/57844/5 "2026-10-12T19:11:27Z")
> **[Kenetic Large View](https://rjjrproductions.com/kenetic-large-view/)** then click the button. That’s when the error show up. The page is a php form with the ’ Pick a Card’ component on it as well as some other reference images. The pick a card is the color swatches that are used for product customization. RJ ---
**Author:** ![RobertJames](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@RobertJames](https://forums.realmacsoftware.com/u/RobertJames)\ **Post date:** [October 12, 2026, 7:50pm UTC](https://forums.realmacsoftware.com/t/web-page-error/57844/6 "2026-10-12T19:50:10Z")
I posted it in the forum. [ | [Kenetic Large View](https://rjjrproductions.com/kenetic-large-view/) [rjjrproductions.com](https://rjjrproductions.com/kenetic-large-view/) | 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)](https://rjjrproductions.com/kenetic-large-view/) | ](https://rjjrproductions.com/kenetic-large-view/) Then click the order button. The page it is supposed to go to is a php form page for quotes. Thanks, RJ ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [October 12, 2026, 7:54pm UTC](https://forums.realmacsoftware.com/t/web-page-error/57844/7 "2026-10-12T19:54:28Z")
Hi @RobertJames Thanks for all that. So if I visit the absolute path, it seems like it’s working: [https://rjjrproductions.com/kenetic-order-form/index.php](https://rjjrproductions.com/kenetic-order-form/index.php) Can you confirm there isn’t an `index.html` file that you uploaded previously for that page? I’m wondering if it was `index.html` before, and subsequently that file wasn’t removed from the server.. Let me know. ---
**Author:** ![RobertJames](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@RobertJames](https://forums.realmacsoftware.com/u/RobertJames)\ **Post date:** [October 12, 2026, 7:57pm UTC](https://forums.realmacsoftware.com/t/web-page-error/57844/8 "2026-10-12T19:57:16Z")
There is only the Index PHP in the folder. ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [October 12, 2026, 8:08pm UTC](https://forums.realmacsoftware.com/t/web-page-error/57844/9 "2026-10-12T20:08:44Z")
Are you sure? If you log into your web host, can you go to that `keneti-order-form` folder and tell me all the index files you have listed there? Even if there isn’t an `index.html`, I’m guessing there will be an `index.js` file… ---
**Author:** ![RobertJames](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@RobertJames](https://forums.realmacsoftware.com/u/RobertJames)\ **Post date:** [October 12, 2026, 8:25pm UTC](https://forums.realmacsoftware.com/t/web-page-error/57844/10 "2026-10-12T20:25:18Z")
Folder - Backend Folder Files Index.css Index.js Index.php ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [October 12, 2026, 8:26pm UTC](https://forums.realmacsoftware.com/t/web-page-error/57844/11 "2026-10-12T20:26:37Z")
Can you create a file named `.htaccess` in that `keneti-order-form` folder, and add the following line to it: `DirectoryIndex index.php` Let me know once you’ve done that. ---
**Author:** ![RobertJames](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@RobertJames](https://forums.realmacsoftware.com/u/RobertJames)\ **Post date:** [October 12, 2026, 8:30pm UTC](https://forums.realmacsoftware.com/t/web-page-error/57844/12 "2026-10-12T20:30:56Z")
It is done. ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [October 12, 2026, 8:41pm UTC](https://forums.realmacsoftware.com/t/web-page-error/57844/13 "2026-10-12T20:41:49Z")
Ok, something strange is going on, it’s like your server is loading the `index.js`file instead of the `index.php` file. Adding an `.htaccess` file with that DirectoryIndex line should have forced the `index.php` file to load, but perhaps your web host doesn’t allow index overrides.. I sent you a DM to further investigate. ---
**Author:** ![RobertJames](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@RobertJames](https://forums.realmacsoftware.com/u/RobertJames)\ **Post date:** [October 12, 2026, 8:43pm UTC](https://forums.realmacsoftware.com/t/web-page-error/57844/14 "2026-10-12T20:43:45Z")
It is strange because I have another website that I did for a client and it works just fine. I will do some digging to. There is obviously something I have missed. To many projects, not enough of them pay, lol ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [October 12, 2026, 8:47pm UTC](https://forums.realmacsoftware.com/t/web-page-error/57844/15 "2026-10-12T20:47:23Z")
I’d check your main `.htaccess` file too. Make sure there are no weird redirects in it, or any custom DirectoryIndex line that would force that `index.js` file to load first, before the `index.php` file.. If you can give me FTP access to the website in the DM I sent you, I can check for you. ---
**Author:** ![differentdan](https://dub1.discourse-cdn.com/flex005/user_avatar/forums.realmacsoftware.com/differentdan/32/33530_2.png) [@differentdan](https://forums.realmacsoftware.com/u/differentdan)\ **Post date:** [October 12, 2026, 9:52pm UTC](https://forums.realmacsoftware.com/t/web-page-error/57844/16 "2026-10-12T21:52:44Z")
Creating an `.htaccess` in that `keneti-order-form` folder, and adding the following line to it: `DirectoryIndex index.php` fixed the issue. The web server was loading `index.js` before `index.php`. I believe it’s due to some wonky redirect rules in an `.htaccess` file a folder or two up..