I completely understand where you’re coming from, and I agree that having everything under one roof is certainly more convenient. From a customer perspective, there is definitely an appeal to managing both your website and email with the same provider.
That said, we’ve deliberately chosen to keep web hosting and email hosting separate, and that’s a decision we’re confident in.
Email is a surprisingly complex service to operate well. Beyond simply storing mailboxes, there’s ongoing work around spam filtering, malware detection, outbound reputation management, blacklists, deliverability, authentication standards (SPF, DKIM, DMARC), and protecting against compromised accounts that can suddenly start sending spam. Even well-intentioned customers can have their websites or devices compromised, and that can quickly affect the reputation of shared mail servers and impact the deliverability of every other customer using the service.
By focusing exclusively on web hosting, we can dedicate our resources to building the fastest, most reliable, and most secure hosting platform possible without introducing those additional risks. It also allows customers to choose an email provider whose entire business is built around email, rather than relying on it as an add-on service.
In practice, many businesses already separate these services by using providers such as Fastmail, Apple Mail, Zoho Mail, Google Workspace, or similar. While it does mean managing two services instead of one, it also means each service is handled by specialists in that area. If one service experiences an issue, it doesn’t automatically impact the other, which can actually improve resilience.
I appreciate that this approach isn’t the right fit for everyone, and I completely respect that some people prefer an all-in-one provider. Our goal, however, is to provide the best possible web hosting experience, and we believe keeping web hosting and email hosting as separate services is the best way to achieve that.
