Constantly Crashing

RapidWeaver Elements
1

The software is constantly crashing. Almost every 5 minutes. I sent numerous crash reports and stop bothering to send after a certain number.

Do you experience the same?

2

Hi @Cenk

Sorry to hear you are having issues with crashing, hopefully we can get you back up and running.

Can you let us know the following:

  • Which version of Elements are you on?
  • Which version of macOS are you on?
  • Is the crashing happening with one specific project file, or with any project file (for example a brand new one)?
  • Are there any steps we can take to replicate the crashing? For example is there a sequence of steps that always cause a crash repeatedly?
3

Hi;

Elements crashed in both. 3.0.18 and 3.1.0

MacOS version is 27.0.1

The crashing project is the one (and only one) that I’m working on since the versions it was not crashing.

It can crash on any moment. Uploading, editing, loading a markdown file, renaming resources, etc.

Sincerely.

4

Hi @Cenk

Thanks for the details — that helps.

Since it’s only happening in that one project, the next step is for us to look at it on our side. Could you use Help → Upload to Support and send that project over? Once we’ve got it, we can try to reproduce the crashes.

Cheers