I’m in the process of migrating my site from RapidWeaver to Elements…
My contact form works in RapidWeaver but it doesn’t work in Elements.
I am using all the same settings from my RapidWeaver site…the contact page is .php, the host PHP is Version 8.2, etc. I’ve attached the screenshots…
Form_Elements 1.pdf (110.4 KB)
Here is a link to the live contact page on my in-progress site… Contact | New York Edge Music
Any and all help is SO appreciated!
Thanks!
Shanti
Hi! Thanks for the response! Yes I have, and I just republished all again to be sure and I still get an error. Any further thoughts?
Hi @ShantiR
Could you post a screenshot of the settings you have for the contact form (be sure to remove/obscure your password though!)?
Hi @ShantiR
I’m not certain your Host field is correct. That looks to be the server hostname, not the mail server SMTP Host (although these can sometimes be used interchangeably).
Anyway can you confirm your SMTP Host in your web hosting control panel at your current web hosting provider? It might be:
smtp.netsol.xion.oxcs.net
or just
smtp.newyorkedge.com
Hi @ben sure thing!
I’m sure it’s my growing pains/lack of knowledge but I just can’t figure out why this works in Rapidweaver and not in Elements… so thanks in advance!
Shanti
On Aug 18, 2026, at 3:01 PM, Ben notifications@realmacsoftware1.discoursemail.com wrote:
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| ben Developer, Realmac Software
August 18 |
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Hi @ShantiR
Could you post a screenshot of the settings you have for the contact form (be sure to remove/obscure your password though!)?
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Hi @differentdan,
I built this site for my band so I’m not a web-designer and I’m the very definition of ‘I only need to know enough to get my site running 
so here’s what I found on my web hosting control panel…
Username
Incoming Mail Server (IMAP)
netsol-imap-oxcs.hostingplatform.com
Port
993
Outgoing Mail Server (SMTP)
netsol-smtp-oxcs.hostingplatform.com
Port
587
Is this the info you were looking for? And if so does this mean that I should be using netsol-smtp-oxcs.hostingplatform.com my contact page’s host box? If not happy look further… thanks in advance!
Shanti
Yep that’s it, you would enter netsol-smtp-oxcs.hostingplatform.com in the Host field in the Contact Form’s settings panel.
Everything else looks correct. Try updating that Host field in your Contact Form settings and republishing the site. Let us know how you get on afterwards.
THANK YOU that works! A follow-up question on spam protection: When I add spam protection to the form (I tried both honey pot and reCAPTCHA) the form stops working, when I remove the spam protection it starts working again. I learned from my Rapidweaver site that I will need spam protection (I got slammed without it 
Ideas??? Thanks so much in advance! Shanti
How are you adding the HoneyPot spam protection? You should only need to select it in the form settings and that’s it. You don’t have to configure anything for it..
