Contact form on Ionos server

Elements
1

Hi,
I switched to elements from rapid weaver and finished re-making my websites a couple of months ago.
Everything was working perfectly and now my contact forms seem to have stopped working. I’m not sure how recently this happened.
Have there been any changes in updates that might have caused this?
I’m hosted with Ionos.
Thanks for any help

2

@differentdan is your expert

differentdan (Daniel) 3

Cute Cat Says Bye Bye

4

Hi @tonywilks

Can you post a link to your contact page so we can take a look?

5

OH NO what a catastrophe! You going for a cat nap - must be warm there! or where you just pawsing for thought? :slight_smile: Take care my expert!

6

Here’s the page. Thanks for taking a look!!!

I’ve used the same configuration on about 6 pages over different websites and all were working recently :man_shrugging:t3:

7

Might be misconfigured, or perhaps an issue with IONOS.

    "success": false,
    "error": "Failed to send email",
    "timestamp": "2026-07-22T19:37:15+02:00"

Can you send your project file to me via DM so I can take a look? You can send it via Elements Cloud.

8

Hey @tonywilks

Thanks for sending the project file over. I’ve replied to your DM, please have a look and let me know if you have any troubles getting that corrected.

9

Problem was solved, the SMTP settings needed correcting, and a duplicate form component on the page needed cleaning up.

All seems to be good now. :slightly_smiling_face:

10

See I told you you were the expert! :slight_smile:

11

Thanks so much for your help Dan. Very much appreciated!