Elements Hosting - Premium Support

Hi all,

Just a quick post, every Elements Hosting account comes with premium support which includes real-time support sessions over Zoom.

I’ve been scheduling these Zoom sessions on-demand whenever someone has asked. Going forward, I’ve set up a dedicated booking page where community members can schedule a premium support session at their convenience. :slightly_smiling_face:

Community members can access the booking page via the link in my profile per the below:

Hover over my profile avatar

My forum profile page

A few things to note:

  • Premium support sessions cover onboarding and account-specific technical issues for Elements Hosting only. For Elements app usage (e.g., ‘How do I design X in RapidWeaver Elements?’), please use the Community Forum so others can benefit from the answers.

  • These sessions are for new, existing, and prospective Elements Hosting customers alike. If you have a question about Elements Hosting that requires more in-depth attention than an email, help doc, or YouTube video can provide, these sessions are a great place to get help. :ring_buoy:

  • All sessions should be booked at least a day in advance, and if you need to cancel or reschedule the session please do so at least a few hours in advance. Repeated no shows will result in the suspension of your ability to book future sessions.

If you have any questions please let me know, and a direct link is below. :slightly_smiling_face:

2 Likes