I have updated to the latest 3.1.2 version and wanted to purchase the Essentials pack - however despite 5 attempts to access the store and attempting to verify my email address the store is unavailable to me.
How to resolve?
Paul
I had a problem also - my email had to be all lower case for me - then it worked…
Perhaps try upper / lower case versions….
Hi Paul
Sorry about that. I’ve checked on our side and your address isn’t blocked. The verification emails we sent you this morning were all accepted by your mail server, so they’ve arrived somewhere.
Could you have a look in your spam or junk folder for anything from noreply@elementsapp.cloud? If you’re on a company email system, it may also be worth asking whoever looks after it to check their quarantine and let that address through. Once you’ve clicked the link, the store should open.
Cheers
Tom
The issue wasn’t receiving the links - the issue was that the links would not resolve your store.
I attempted for the sixth time earlier and on that occasion it worked.
Paul