Should you come across a bug in RapidWeaver there are a few things we need to help resolve the bug or issue you are seeing.
All bug reports should be sent to support@realmacsoftware.com so we can deal with them more swiftly. We’ll contact you directly should we require any more information.
Helpful information when reporting a bug
Please try to send us as much information as you can about the bug, this will help us locate and fix it much quicker.
- RapidWeaver version
- macOS version
- Steps to reproduce the bug (bonus points for an example project)
- Screen recording (or screenshots)
- Exact error message as it appears
- Crash log
How to record your screen
Use QuickTimePlayer.app, this can be found in your Applications Folder.
To create a simple recording, choose File › New Screen Recording from the menu. Click the red record button, then follow the instructions on the screen. To save, choose File › Export and select the quality.
Submitting a Crash Report
If you experience a crash the next time you launch RapidWeaver it will prompt you to send in the report. Please ensure you fill in your email address in the box provided so we can contact you for more detail if needed.
However, if RapidWeaver does not prompt you to submit the crash you can manually find the report and email it to us using the following instructions below.
How to find a crash report
Whenever an application on macOS crashes, it’ll automatically create a .crash file containing details as to what may have caused the crash. In the rare event that RapidWeaver crashes, sending us a crash log will help us find out what caused the crash, and how we can fix it.
How to find your crash Logs(s):
- In the Finder, go to your Applications folder, then Utilities and launch Console.app
- Under the User Diagnostic Reports portion of the sidebar, locate the most recent crash.
- When found, Control-click it, and then select “Reveal in Finder” from the shortcut menu.
- Copy, or drag out the selected file from the Finder window and attach it to an email and send it to support@realmacsoftware.com