If I try adding an mp4 video as a remote resource Elements hangs. Is this a known issue?

Yup, should be fixed in 1.2.3 :sweat_smile: [image] iPhone Screens & Video Component high_voltageElements @Doobox The mp4 thumbnail issue (local and remote) should be fixed in Today’s build (1.2.3) . Thanks again for the report, and let us know how you get on! …

@Doobox I’m not aware of this one, do you have a link to an MP4 that you’ve seen the issue with?

Sure: I trued a few different mp4 videos and it hangs on them all. I’m not being stupid am I? you are just meant to paste in that full url when you see the input field for the resource? https://www.doobox.co.uk/ikon/beta/videos/intro.mp4

Yeah just paste the full url in. I’ve been able to reproduce it here, I’d have to dive into the code to be sure but I think Elements will be attempting to generate a thumbnail for it. I’ll add a ticket to fix that up!

Did this ever get looked at, and maybe regressed in the latest remote resources changes? I Just tried adding a remote mp4 again in 1.1.2 with same result, Elements hangs. As far as I can see, this would be the only way to use a remote mp4 in the video element? Edit : PATIENCE is key here: It does…

@Doobox Apologies, it slipped down the list and hasn’t been looked at yet. I’ll bump it and get it fixed ASAP! Cheers

MP4 Remote Resource Hangs

Elements

dan (Dan) September 4, 2025, 8:44pm 7

Yup, should be fixed in 1.2.3