Purchases are Missing and now marked as TRIAL

Since the last update (Version 3.1.5 (24728) (Plus license)), when I open Elements Purchases, it shows as empty. If I go to the Library → Installed tab, it shows all my items, and all are marked as Trial.

Hey @D.Stempnakowski,

Don’t worry, we’ll get you back up and running!

First, can you try logging out of Elements Cloud, restarting Elements and then logging back in.

Let me know how you get on.

That worked.

Excellent, glad to hear it!