Troubles logging into the Client Portal

Greetings,

I am trying to transfer my dogyearz.com domain to you.
Alas, I am having the same problem that I tarted with - at the Elements Platfform site every time I try to login it says incorrect credentials.
If I go to setup an account it says that. the user name is in use/
When I change. the password I can do that but whatever password I use when I go to log in it says incorrect credentials.
I don’t know how to move forward.
Let me know
Best Regards,
Timothy

Hi @Timothy_Rooney,

I’m sure we’ll be able to get you back up and running, can you drop support@realmacsoftware.com an email with the issue and we’ll be able to help you with this.

Hi @Timothy_Rooney

I replied to your support ticket about this on August 3rd. Can you check your email history and see if you see my reply on that date?