Website Form not working

[gthinx (James Pee)]

Unfortunately I am having a problem getting my website form working on my first Elements website build. Apologies if the solution has been posted however, I could not find a solution in previous posts.

I have upgraded the php to 8.4 on the server.

My first attempt was to contact my hosting provider and ensure all of my login and host settings were correct.

My second attempt was try both TLS and SSL encryption.

My third attempt: I then used the Forum chatbot (very intuitive, great work) which forced me to label everything, rookie mistake.

I now am left with two errors when I inspect:

Incorrect use of

1. The label’s for attribute doesn’t match any element id. This might prevent the browser from correctly autofilling the form and accessibility tools from working correctly.

   To fix this issue, make sure the label’s for attribute references the correct id of a form field.

This points to:

Can someone please help me resolve the form not working for my website: www.gthinx.com.au

[dan]

We do have a Forms page in the manual with some hints and tips on getting this setup.

We do save logs to the server to reports errors, if you can share that it would be helpful.

Could you also post a screenshot of your form settings (but make sure you hide the password) before posting.

Anyway, I’m sure we’ll be able to get you up and running!

[gthinx (James Pee)]

Hi @dan thanks for replying, please see attached screenshots and log file pasted below (I wasn’t sure how to share the .log file so i’ve pasted in the text).

I’ve given the Forms page a go and also spoken with my hosting provider and unfortunately I need this additional assistance, thanks heaps for taking the time to help.

[2026-03-24T18:07:47.201485+11:00] form_config.INFO: Processing email form submission {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“fields”:[“name”,“companyName”,“email”,“phone”,“select-rwD9C1ADAD_8A17_436C_8528_E528EA8FBEEC”,“message”,“privacy”,“_metadata”],“attachments_count”:0,“metadata”:{“ip”:“115.129.3.183”,“user_agent”:“Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/26.3 Safari/605.1.15”,“timestamp”:“2026-03-24T18:07:47+11:00”}}
[2026-03-24T18:07:47.251647+11:00] form_config.ERROR: EmailService: Exception in sendFormSubmission {“error”:“Invalid address: (From): “,“exception”:”[object] (PHPMailer\PHPMailer\Exception(code: 0): Invalid address: (From): at /home/planitno/gthinx.com.au/rw/elements/com.elementsplatform.formspack/api/vendor/phpmailer/phpmailer/src/PHPMailer.php:1354)”,“formData”:{“name":“jACK”,“companyName”:“CKAG”,“email”:“ANC@B.COM”,“phone”:“OFDKW”,“select-rwD9C1ADAD_8A17_436C_8528_E528EA8FBEEC”:“ProfessionalServices”,“message”:“ASDF”,“privacy”:“privacy-agreement”},“options”:{“to”:“john.doe@example.com”,“subject”:“New Form Submission”,“template”:“”,“from_email”:“”,“from_name”:“”,“email_title”:“”,“email_footer”:“”},“config”:{“from_email”:“”,“from_name”:“”,“reply_to”:null,“smtp_host”:“smtp.example.com”,“smtp_port”:“587”,“smtp_username”:“username@example.com”,“smtp_password”:““,“smtp_encryption”:“tls”,“smtp_auth”:true,“smtp_debug”:false,“smtp_timeout”:30,“charset”:“UTF-8”,“word_wrap”:76,“priority”:3,“confirm_reading_to”:null,“allow_empty_to”:false,“validate_addresses”:true,“driver”:“smtp”,“enabled”:true,“to”:“john.doe@example.com”,“subject”:“New Form Submission”,“template”:“”,“email_title”:“”,“email_footer”:“”,“smtp_verify_peer”:false,“smtp_verify_peer_name”:false,“smtp_allow_self_signed”:false}} []
[2026-03-24T18:07:47.251947+11:00] form_config.ERROR: EmailService returned false {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“to”:“john.doe@example.com”} []
[2026-03-24T18:07:47.252090+11:00] form_config.INFO: Email sending attempt {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“success”:false,“to”:“john.doe@example.com”,“subject”:“New Form Submission”,“form_data_fields”:[“name”,“companyName”,“email”,“phone”,“select-rwD9C1ADAD_8A17_436C_8528_E528EA8FBEEC”,“message”,“privacy[]”,“_metadata”]} []
[2026-03-24T18:07:47.252210+11:00] form_config.ERROR: Email form submission failed {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“error”:“Failed to send email”} []
[2026-03-24T18:07:49.419976+11:00] form_config.INFO: Processing email form submission {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“fields”:[“name”,“companyName”,“email”,“phone”,“select-rwD9C1ADAD_8A17_436C_8528_E528EA8FBEEC”,“message”,“privacy[]”,“_metadata”],“attachments_count”:0,“metadata”:{“ip”:“115.129.3.183”,“user_agent”:“Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/26.3 Safari/605.1.15”,“timestamp”:“2026-03-24T18:07:49+11:00”}} []
[2026-03-24T18:07:49.421312+11:00] form_config.ERROR: EmailService: Exception in sendFormSubmission {“error”:“Invalid address: (From): “,“exception”:”[object] (PHPMailer\PHPMailer\Exception(code: 0): Invalid address: (From): at /home/planitno/gthinx.com.au/rw/elements/com.elementsplatform.formspack/api/vendor/phpmailer/phpmailer/src/PHPMailer.php:1354)”,“formData”:{“name”:“jACK”,“companyName”:“CKAG”,“email”:“ANC@B.COM”,“phone”:“OFDKW”,“select-rwD9C1ADAD_8A17_436C_8528_E528EA8FBEEC”:“ProfessionalServices”,“message”:“ASDF”,“privacy[]”:“privacy-agreement”},“options”:{“to”:“john.doe@example.com”,“subject”:“New Form Submission”,“template”:“”,“from_email”:“”,“from_name”:“”,“email_title”:“”,“email_footer”:“”},“config”:{“from_email”:“”,“from_name”:“”,“reply_to”:null,“smtp_host”:“smtp.example.com”,“smtp_port”:“587”,“smtp_username”:“username@example.com”,“smtp_password”:””,“smtp_encryption”:“tls”,“smtp_auth”:true,“smtp_debug”:false,“smtp_timeout”:30,“charset”:“UTF-8”,“word_wrap”:76,“priority”:3,“confirm_reading_to”:null,“allow_empty_to”:false,“validate_addresses”:true,“driver”:“smtp”,“enabled”:true,“to”:“john.doe@example.com”,“subject”:“New Form Submission”,“template”:“”,“email_title”:“”,“email_footer”:“”,“smtp_verify_peer”:false,“smtp_verify_peer_name”:false,“smtp_allow_self_signed”:false}}
[2026-03-24T18:07:49.421597+11:00] form_config.ERROR: EmailService returned false {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“to”:“john.doe@example.com”}
[2026-03-24T18:07:49.421720+11:00] form_config.INFO: Email sending attempt {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“success”:false,“to”:“john.doe@example.com”,“subject”:“New Form Submission”,“form_data_fields”:[“name”,“companyName”,“email”,“phone”,“select-rwD9C1ADAD_8A17_436C_8528_E528EA8FBEEC”,“message”,“privacy”,“_metadata”]}
[2026-03-24T18:07:49.421842+11:00] form_config.ERROR: Email form submission failed {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“error”:“Failed to send email”}
[2026-03-24T18:07:50.051183+11:00] form_config.INFO: Processing email form submission {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“fields”:[“name”,“companyName”,“email”,“phone”,“select-rwD9C1ADAD_8A17_436C_8528_E528EA8FBEEC”,“message”,“privacy”,“_metadata”],“attachments_count”:0,“metadata”:{“ip”:“115.129.3.183”,“user_agent”:“Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/26.3 Safari/605.1.15”,“timestamp”:“2026-03-24T18:07:50+11:00”}}
[2026-03-24T18:07:50.052082+11:00] form_config.ERROR: EmailService: Exception in sendFormSubmission {“error”:“Invalid address: (From): “,“exception”:”[object] (PHPMailer\PHPMailer\Exception(code: 0): Invalid address: (From): at /home/planitno/gthinx.com.au/rw/elements/com.elementsplatform.formspack/api/vendor/phpmailer/phpmailer/src/PHPMailer.php:1354)”,“formData”:{“name”:“jACK”,“companyName”:“CKAG”,“email”:“ANC@B.COM”,“phone”:“OFDKW”,“select-rwD9C1ADAD_8A17_436C_8528_E528EA8FBEEC”:“ProfessionalServices”,“message”:“ASDF”,“privacy”:“privacy-agreement”},“options”:{“to”:“john.doe@example.com”,“subject”:“New Form Submission”,“template”:“”,“from_email”:“”,“from_name”:“”,“email_title”:“”,“email_footer”:“”},“config”:{“from_email”:“”,“from_name”:“”,“reply_to”:null,“smtp_host”:“smtp.example.com”,“smtp_port”:“587”,“smtp_username”:“username@example.com”,“smtp_password”:““,“smtp_encryption”:“tls”,“smtp_auth”:true,“smtp_debug”:false,“smtp_timeout”:30,“charset”:“UTF-8”,“word_wrap”:76,“priority”:3,“confirm_reading_to”:null,“allow_empty_to”:false,“validate_addresses”:true,“driver”:“smtp”,“enabled”:true,“to”:“john.doe@example.com”,“subject”:“New Form Submission”,“template”:“”,“email_title”:“”,“email_footer”:“”,“smtp_verify_peer”:false,“smtp_verify_peer_name”:false,“smtp_allow_self_signed”:false}} []
[2026-03-24T18:07:50.052236+11:00] form_config.ERROR: EmailService returned false {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“to”:“john.doe@example.com”} []
[2026-03-24T18:07:50.052335+11:00] form_config.INFO: Email sending attempt {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“success”:false,“to”:“john.doe@example.com”,“subject”:“New Form Submission”,“form_data_fields”:[“name”,“companyName”,“email”,“phone”,“select-rwD9C1ADAD_8A17_436C_8528_E528EA8FBEEC”,“message”,“privacy[]”,“_metadata”]} []
[2026-03-24T18:07:50.052442+11:00] form_config.ERROR: Email form submission failed {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“error”:“Failed to send email”} []
[2026-03-24T18:07:50.270486+11:00] form_config.INFO: Processing email form submission {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“fields”:[“name”,“companyName”,“email”,“phone”,“select-rwD9C1ADAD_8A17_436C_8528_E528EA8FBEEC”,“message”,“privacy[]”,“_metadata”],“attachments_count”:0,“metadata”:{“ip”:“115.129.3.183”,“user_agent”:“Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/26.3 Safari/605.1.15”,“timestamp”:“2026-03-24T18:07:50+11:00”}} []
[2026-03-24T18:07:50.271477+11:00] form_config.ERROR: EmailService: Exception in sendFormSubmission {“error”:“Invalid address: (From): “,“exception”:”[object] (PHPMailer\PHPMailer\Exception(code: 0): Invalid address: (From): at /home/planitno/gthinx.com.au/rw/elements/com.elementsplatform.formspack/api/vendor/phpmailer/phpmailer/src/PHPMailer.php:1354)”,“formData”:{“name”:“jACK”,“companyName”:“CKAG”,“email”:“ANC@B.COM”,“phone”:“OFDKW”,“select-rwD9C1ADAD_8A17_436C_8528_E528EA8FBEEC”:“ProfessionalServices”,“message”:“ASDF”,“privacy[]”:“privacy-agreement”},“options”:{“to”:“john.doe@example.com”,“subject”:“New Form Submission”,“template”:“”,“from_email”:“”,“from_name”:“”,“email_title”:“”,“email_footer”:“”},“config”:{“from_email”:“”,“from_name”:“”,“reply_to”:null,“smtp_host”:“smtp.example.com”,“smtp_port”:“587”,“smtp_username”:“username@example.com”,“smtp_password”:””,“smtp_encryption”:“tls”,“smtp_auth”:true,“smtp_debug”:false,“smtp_timeout”:30,“charset”:“UTF-8”,“word_wrap”:76,“priority”:3,“confirm_reading_to”:null,“allow_empty_to”:false,“validate_addresses”:true,“driver”:“smtp”,“enabled”:true,“to”:“john.doe@example.com”,“subject”:“New Form Submission”,“template”:“”,“email_title”:“”,“email_footer”:“”,“smtp_verify_peer”:false,“smtp_verify_peer_name”:false,“smtp_allow_self_signed”:false}}
[2026-03-24T18:07:50.271630+11:00] form_config.ERROR: EmailService returned false {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“to”:“john.doe@example.com”}
[2026-03-24T18:07:50.271710+11:00] form_config.INFO: Email sending attempt {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“success”:false,“to”:“john.doe@example.com”,“subject”:“New Form Submission”,“form_data_fields”:[“name”,“companyName”,“email”,“phone”,“select-rwD9C1ADAD_8A17_436C_8528_E528EA8FBEEC”,“message”,“privacy”,“_metadata”]}
[2026-03-24T18:07:50.271787+11:00] form_config.ERROR: Email form submission failed {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“error”:“Failed to send email”}
[2026-03-24T18:19:25.820757+11:00] form_config.INFO: Processing email form submission {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“fields”:[“name”,“companyName”,“email”,“phone”,“select-rwD9C1ADAD_8A17_436C_8528_E528EA8FBEEC”,“message”,“privacy”,“_metadata”],“attachments_count”:0,“metadata”:{“ip”:“115.129.3.183”,“user_agent”:“Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/26.3 Safari/605.1.15”,“timestamp”:“2026-03-24T18:19:25+11:00”}}
[2026-03-24T18:19:25.905817+11:00] form_config.ERROR: EmailService: Exception in sendFormSubmission {“error”:“SMTP Error: Could not connect to SMTP host. Failed to connect to server”,“exception”:“[object] (PHPMailer\PHPMailer\Exception(code: 0): SMTP Error: Could not connect to SMTP host. Failed to connect to server at /home/planitno/gthinx.com.au/rw/elements/com.elementsplatform.formspack/api/vendor/phpmailer/phpmailer/src/PHPMailer.php:2348)”,“formData”:{“name”:“jack”,“companyName”:“jakc”,“email”:“jack@b.com”,“phone”:“0494949”,“select-rwD9C1ADAD_8A17_436C_8528_E528EA8FBEEC”:“WebsiteDesign”,“message”:“sad”,“privacy”:“privacy-agreement”},“options”:{“to”:“admin@gthinx.com.au”,“subject”:“Gthinx Website Form”,“template”:“modern”,“from_email”:“admin@gthinx.com.au”,“from_name”:“Gthinx Consulting”,“email_title”:“Gthinx Website Form”,“email_footer”:“”},“config”:{“from_email”:“admin@gthinx.com.au”,“from_name”:“Gthinx Consulting”,“reply_to”:null,“smtp_host”:“mail.gthinx.com.au”,“smtp_port”:“467”,“smtp_username”:“admin@gthinx.com.au”,“smtp_password”:““,“smtp_encryption”:“tls”,“smtp_auth”:true,“smtp_debug”:false,“smtp_timeout”:30,“charset”:“UTF-8”,“word_wrap”:76,“priority”:3,“confirm_reading_to”:null,“allow_empty_to”:false,“validate_addresses”:true,“driver”:“smtp”,“enabled”:true,“to”:“admin@gthinx.com.au”,“subject”:“Gthinx Website Form”,“template”:“modern”,“email_title”:“Gthinx Website Form”,“email_footer”:”“,“smtp_verify_peer”:false,“smtp_verify_peer_name”:false,“smtp_allow_self_signed”:false}} []
[2026-03-24T18:19:25.906206+11:00] form_config.ERROR: EmailService returned false {“config_path”:”/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php",“to”:“admin@gthinx.com.au”} []
[2026-03-24T18:19:25.906454+11:00] form_config.INFO: Email sending attempt {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“success”:false,“to”:“admin@gthinx.com.au”,“subject”:“Gthinx Website Form”,“form_data_fields”:[“name”,“companyName”,“email”,“phone”,“select-rwD9C1ADAD_8A17_436C_8528_E528EA8FBEEC”,“message”,“privacy[]”,“_metadata”]} []
[2026-03-24T18:19:25.906641+11:00] form_config.ERROR: Email form submission failed {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“error”:“Failed to send email”} []
[2026-03-24T18:19:27.802826+11:00] form_config.INFO: Processing email form submission {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“fields”:[“name”,“companyName”,“email”,“phone”,“select-rwD9C1ADAD_8A17_436C_8528_E528EA8FBEEC”,“message”,“privacy[]”,“_metadata”],“attachments_count”:0,“metadata”:{“ip”:“115.129.3.183”,“user_agent”:“Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/26.3 Safari/605.1.15”,“timestamp”:“2026-03-24T18:19:27+11:00”}} []
[2026-03-24T18:19:27.804953+11:00] form_config.ERROR: EmailService: Exception in sendFormSubmission {“error”:“SMTP Error: Could not connect to SMTP host. Failed to connect to server”,“exception”:“[object] (PHPMailer\PHPMailer\Exception(code: 0): SMTP Error: Could not connect to SMTP host. Failed to connect to server at /home/planitno/gthinx.com.au/rw/elements/com.elementsplatform.formspack/api/vendor/phpmailer/phpmailer/src/PHPMailer.php:2348)”,“formData”:{“name":“jack”,“companyName”:“jakc”,“email”:“jack@b.com”,“phone”:“0494949”,“select-rwD9C1ADAD_8A17_436C_8528_E528EA8FBEEC”:“WebsiteDesign”,“message”:“sad”,“privacy[]”:“privacy-agreement”},“options”:{“to”:“admin@gthinx.com.au”,“subject”:“Gthinx Website Form”,“template”:“modern”,“from_email”:“admin@gthinx.com.au”,“from_name”:“Gthinx Consulting”,“email_title”:“Gthinx Website Form”,“email_footer”:“”},“config”:{“from_email”:“admin@gthinx.com.au”,“from_name”:“Gthinx Consulting”,“reply_to”:null,“smtp_host”:“mail.gthinx.com.au”,“smtp_port”:“467”,“smtp_username”:“admin@gthinx.com.au”,“smtp_password”:””,“smtp_encryption”:“tls”,“smtp_auth”:true,“smtp_debug”:false,“smtp_timeout”:30,“charset”:“UTF-8”,“word_wrap”:76,“priority”:3,“confirm_reading_to”:null,“allow_empty_to”:false,“validate_addresses”:true,“driver”:“smtp”,“enabled”:true,“to”:“admin@gthinx.com.au”,“subject”:“Gthinx Website Form”,“template”:“modern”,“email_title”:“Gthinx Website Form”,“email_footer”:“”,“smtp_verify_peer”:false,“smtp_verify_peer_name”:false,“smtp_allow_self_signed”:false}}
[2026-03-24T18:19:27.805102+11:00] form_config.ERROR: EmailService returned false {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“to”:“admin@gthinx.com.au”}
[2026-03-24T18:19:27.805182+11:00] form_config.INFO: Email sending attempt {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“success”:false,“to”:“admin@gthinx.com.au”,“subject”:“Gthinx Website Form”,“form_data_fields”:[“name”,“companyName”,“email”,“phone”,“select-rwD9C1ADAD_8A17_436C_8528_E528EA8FBEEC”,“message”,“privacy”,“_metadata”]}
[2026-03-24T18:19:27.805269+11:00] form_config.ERROR: Email form submission failed {“config_path”:“/home/planitno/gthinx.com.au/contact/backend/rw36FE0BD8_9E9B_49C5_B508_A399350C99F5/config.php”,“error”:“Failed to send email”}

[dan]

It appears the form is failing because of the email settings, who do you host with?

From the log there are actually two separate SMTP issues:

1. Earlier attempts had no From address set
   The log shows from_email and from_name were blank, which caused:
   Invalid address: (From):

2. Later attempts failed to connect to the SMTP server
   The log then shows:
   SMTP Error: Could not connect to SMTP host. Failed to connect to server

   Your settings in that attempt were:

   • Host: mail.gthinx.com.au
   • Port: 467
   • Encryption: tls

   The port looks incorrect here. can you confirm with your hosting provider exactly what it should be, i.e…

   • 587 with TLS
   • or 465 with SSL
   • or perhaps something else…

So at the moment, the issue appears to be the SMTP configuration, specifically the From address initially being blank, and then the SMTP port/encryption combination being wrong.

Please double check the exact SMTP settings with your mail provider, especially:

• SMTP host
• port
• encryption type
• username
• password
• from email address

My guess is that correcting the port and matching it to the right encryption type will get this working.

[gthinx (James Pee)]

Hi @dan ,

Thanks heaps! The form is now successfully working.

For those of you who are stuck and reading this. Yes, support will be able to help, so keep calm.

What fixed the issue of my form not working, I called my hosting provider back and went through all the settings Dan mentioned above and hey presto, it worked.

Thanks again @dan and I am really enjoying Elements, it was not a very steep learning curve for me and the ability to really control every element in my first build has been a fun and fantastic experience.