I am posting a problem here in the forum (that has been going on for over a year) that I have already shared with Dan using the technical support form. Unfortunately Dan was unable to replicate the problem with the files sent to him (Project and Add-On) but I continue to have continuous crashes. In practice when I start RW I see nothing on the pages of my site (www.mbernardi.it) and after a few seconds it crashes making any action impossible and forcing a forced exit. At the follow
link a short clip of what happens to me (https://www.youtube.com/watch?v=StrZZiMnA60). My iMac is the latest generation of Intel, with lots of RAM and updated to the latest version of Sequoia. Also Stacks plugin is the latest. RW is stuck at 9.2.1; I do not want to do an upgrade that would require paying for another year because the same thing happened a year ago, when I paid to upgrade to version 9.2.1 hoping for a resolution but without success. Dan suspects that the problem is in my iMac but installing (and activating) RW on a second (less recent but compatible) mac the same thing happens; obviously I also had to transport the project file in this one. So I suspect that RW somehow corrupts my project files and this causes the crash. The crash also occurs after many attempts to start RW and the only possibility of a seemingly normal start is to reboot the mac. Also here usually the first one-two attempts fail but usually the third one works. So I am forced to never exit the application if I want to do a long-lasting update of my site, because if I do it then it will not restart and reboot. I don’t know if anyone on the forum has had a similar experience before and my hope is that someone can come up with some ideas. I also did an antivirus scan but there are no elements that can explain such behavior. Thanks for your attention.
Now I’m working on RW and, as I said, can’t quit it or I will to reboot my iMac. The strange also is that after reboot the first time RW crashes and the 2nd runs (!).
As soon as I can I try to reply to your request but: how can I find the report? It seems that now I have not the crash report window anymore. Maybe the first time. Is there a log somewhere?
Of the crash reporter doesn’tautomatically prompt you when RapidWeaver launches, you can manually send it over. Details on how to do that included in the link below:
Thanks we have that. I also found your project from the conversation you had with @dang — we’re looking into the issue now and will get back to you via email.
