I am still unable to use the RW 7.1.5 software (and which appears to me to be rather unwilling to work without falling over) and I have thus far sent four e-mails messages with different issues to support; while noting that the crash reporter also crashes with no report sent.
Figuring that it must be me doing something wrong (despite many similar forum posts) I head over to the site pages that offer video instruction. I thought I could get myself a little more education about what it is that makes RapidWeaver so prone to produce issues while it is being used.
I read about the free tutorials advertised in the purple getting started box here: http://rapidweavercommunity.com/tutorials.
It very clearly states the following, verbatim. “If you are new to RapidWeaver then this is the place to start. This collection of FREE tutorials will get you up and running in no time. You’ll learn about how to create and publish your first RapidWeaver project.”
Clicking on the purple box produced another page; which incidentally also carried the same message about FREE tutorials: http://rapidweavercommunity.com/tutorials/series/getting-started
The first video is about meta tags and I could do with improving my knowledge about them. I clicked on the video and it did not play. It did put up a box stating verbatim: “Start Learning Today” Then requested just $10 per month to gain instant access to the entire library of RapidWeaver tutorials. !!! Really?
- I am in the UK and don’t expect to see services from a UK company advertised in US dollars.
- FREE means no charge to me. It does not imply any quid pro quo nor should it prevent the new user from availing of the starter tutorial materials available. I suggest the staff at RapidWeaver look at tutorial sites like Udemy and see what an exemplar of the online training industry actually looks like.
- I would suggest that any software which cannot be got up and running by any averagely intelligent user, without benefit of a subscription to an entire library of tutorial materials, is very poorly written.
I now think that I am wasting my energy with a company that does not have the common courtesy to answer its customers. I may well have purchased a rogue copy of RW software but the omens, while I survey the many similar complaints which I can see everywhere in these forums, do not fill me with hope of a resolution.
You have my cash and I have to suck it up and accept that I was foolish to buy some software which appears to be riffled with ‘undocumented features’. You can smirk and think PEBCAK but I am letting you know that is not the case. I don’t hold out much hope of a refund for my wasted cash, my valuable time, nor my extreme disappointment at buying an ill-conceived piece of software from a company who appear to specialise in rudeness and ignoring the customer.
It appears to me that the developers have never had to use their own software because it is not written for ease of use. The lovely appearances are of little use when the basic programming concept and execution is so poor. The tin lid on this is the failure of any responsible individual to even respond to me. Sadly, it is back to WordPress for me because at least the WP community and the developers of WP plugins are easy to reach for the times when discussing issues is the most efficient way of resolving them.
I think that Realmac must be really desperate for my few quid. That’s ok lads. Have a drink and laugh at my expense. You an laugh it up because you won’t hear me recommending your software or your company to anyone.