I’ve been banging my head against the wall with this since I launched my website yesterday, but I’m stumped. My contact form ( https://chrismageemusic.com/contact/ ) won’t work. My hosting company support confirmed that my settings for connecting to the mail server are correct. Every time that I attem…

I should’ve posted the details earlier: [Screenshot 2025-07-11 at 20.43.21]

[image] ben: @Heroic_Nonsense Just to clarify (and this is our fault not yours) — this is actually one of the new designs for form emails in Elements. We haven’t publicly announced this update yet, but it’s part of a recent backend improvement where the Forms and CMS now share a unified API. @…

Thanks. I’m aware of this and I’m awaiting a response from my hosting provider.

[image] handshaper: @ben How do we get our emails to adopt this new appearance as it is so much better than the plain text version. Should be available in the latest builds, just re-publish your site and give it a try :slight_smile:

[image] dan: Should be available in the latest builds, just re-publish your site and give it a try :slight_smile: @dan It seems to be there now, but one of the old problems that @ben had previously elminated has returned. As you can see it is displaying the Turnstile token and for some reason…

Thanks for everyone’s help. Since I couldn’t get the Elements-based contact form to work, I went with a 3rd party contact form for my website. Thanks Chris

[image] handshaper: Another thing I have noticed with the new form is that it has the FROM set to john.doe@example.com , why: [CleanShot 2025-07-11 at 12.03.41@2x] New settings in the Form… make sure you set the From fields! [CleanShot 2025-07-14 at 1 .12.30@2x]

My question is what do you set them, too? Is it the same email address used in the TO field?

Yup, the From address should match the Username for the account! [image] Form | RapidWeaver Elements Docs Send form data via email or webhooks

[image] dan: Yup, the From address should match the Username for the account! Need a detailed video with explanation for each field. This is going to be a constant struggle on the forum or support ticket otherwise.

Contact form only works for spammers

Elements

dan (Dan) July 23, 2025, 2:06pm 26

And just like magic, that new build is now available Elements 1.0.9 (23745 )

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Contact form only works for spammers

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