HELP! RW project is not opening


(Monica Sayegh) #1

Hi all,

I have been working on a project using “Foundry” PS: Foundry is not my issue! and today I have tried to open the project and just couldn’t. As we all know when you click on a project and if the theme is missing it will tell you that it will apply Offend them, fair enough. My issue is that I can not even apply that theme to open it and then change to my theme.

Any advice how can I retrieve my project??

Snapshot attached.
Thank you!


(Greg Schneck) #2

Looking behind your error msg windows… why do you have a Shape Theme and Stacks folders on your desktop? Those need to be in a RapidWeaver folder. Did you pull them out? What version of RW are you using?


(Monica Sayegh) #3

@1611mac I just purchased the Shape theme for another project, I will add Theme to RW folder later :slight_smile: Thanks!

As for my issue, I am using RW 7.2.2 and Foundry after downgraded from 7.3 since it gave me too many issues!


(Simon Maddox) #4

Hi @monica.

Can you zip up your project file and send it to support@realmacsoftware.com please?

It’s quite straightforward for us to fix, assuming nothing else has gone wrong with your project.


(Monica Sayegh) #5

I will send via email! thank you!


(Dan) #6

Thanks, we’ve got the project and @simon is looking into it now!


(Monica Sayegh) #7

Thank you @dan everything is working perfectly now!