Issue with License


(Matt G) #1

I’ve sent support a couple of emails regarding this but haven’t got a reply.

I haven’t opened RapidWeaver in just over a month, and when I open it tells me to activate my license. However, it says my license details are incorrect. The license details are 100% correct (I’ve used the recover license on the support page as well, and they match up to the original serial number I have on file).

I’ve re-installed the app, and I’m still not having any luck.

Can anyone please shed any light on how I can resolve this?

Cheers,
Matt


(Brian LaPan) #2

Write support@realmacsoftware.com and we’ll get you sorted.


(Matt G) #3

Appreciate the reply Brian, but as stated in my first message, I’ve emailed support@realmacsoftware.com multiple times without a response.


(Robert Ziebol 🖖🏼) #4

This page


has a form to fill out for your license, see if that works for you.


(Brian LaPan) #5

@aaron replied to you 3 days ago, perhaps it went into your spam folder?

Anyways, he reset your license so you should be good to go.


(Matt G) #6

License is working, thanks :slight_smile:

I think you guys might have an issue with your email address. I checked my spam box and I haven’t received anything there.


(Brian LaPan) #7

Are you sorted with your license? Is it working now?


(system) #8

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