Hello all,
Happy Rapidweaver user here. I’m having a strange issue… On my new machine, I can’t seem to authorize RW7. I enter the correct email and registration number, and no luck. I’m quadruple checked the number and the email, so I know that I’m entering the correct info. Any ideas why this might be happening? Any insight appreciated 
Thanks!
-Alex
Hi, perhaps you have exceeded the number of allowed installations. Did you deauthorize the software on the old Mac?
Thanks for the response Jan!
I tried deauthorizing, no luck… although maybe I didn’t give it enough time? (a few hours)
Then you should contact the realmac support. @dan ?
I would suggest contacting support directly
Hi @embertone - give us a shout at support@realmacsoftware.com and we’ll get you sorted in a jiffy!
Already did. Thanks!
-Alex
Alex - can you quit RW, re-open and try again?
By the way, I see your ticket is still pending approval (you’ll need to confirm your email before we receive the ticket).
Tried that! And I will confirm thanks
-Alex
Sorry, should’ve clarified - I’ve made some changes to your license - can you try these steps once more (assuming you haven’t since I’ve made these updates)?
All works now, thank you so much!
Alex Davis
Virtual Instrument Developer
Composer/Orchestrator
alex@embertone.com
561-635-2311 M
skype: alexdavismusic
Awesome, thanks for letting me know! Happy Weaving!
