Hi @CBrones, I’ve just replied to your private email. Sorry for the delay!
Again, sorry for the delay — we reply as fast as we can, normally within 24 hours. Sometimes it takes us longer than we’d hope, and what with it being the holiday season, everyone here at Realmac had taken a few days off — which is the reason for us not replying sooner.
There is a link to cancel your subscription on the RapidWeaverCommunity.com account area. The reason you couldn’t access this link was because you need to complete your newly created account (which is done by clicking on the link emailed to you, and then selecting a display name and password) before being able to login.
Once you’ve done this you’ll be able to access the subscription details page for your account, which has the link to cancel.
This is not true. The videos I believe you’re referring to are the Getting Started with Foundation videos — those are free for all users, you don’t even need an account to watch them.
I completely understand your frustration with not being able to login and watch the videos — I’m truly sorry about that.
We’re only human, we try our hardest, sometimes we fall short. If you still want a refund just let me know by replying to my email and I’ll sort everything out for you.