SOLVED Thanks everyone! RE: Paid for single license two days ago

(CJ Dorschel) #1

I purchased a license two days ago but have yet to receive my license code or any confirmation aside from the credit card charge. I have been charged the full amount never received a license and no response after sending too emails asking for assistance. I have emailed support twice, one directly to Dan, and have received no response. I’m a bit disappointed as I have invested in ~$300 for Stacks and other add-one that I cannot use with the trial version. I’m very disappointed in the [lack of] customer support. If I don’t receive a license code I’ll have no recourse other than to contest the charges with my bank. I hope that doesn’t happen. I would appreciate a timely response regarding this matter. I realize we’re all busy, however you have been paid for services that have not been delivered. As I have received no response for assistance, hopefully someone can remedy this matter.

I greatly appreciate any help. Thank you.

(Jason Bostick) #2

Have you checked your junk mail? The license will likely come from a ‘Paddle’ email, so it’s possible you saw that sender and ignored it (or your spam filter did).

(CJ Dorschel) #3

Brian just emailed the license code. Apparently they’re busy working on more changes behind the scenes and forgot. All is working perfectly and I can’t wait to get started and for what’s ahead.

Thanks for helped! :slight_smile:

PS is there a way to mark a thread as “Resolved”?

(Rob D) #4

You can edit the title of your post by inserting something like ‘SOLVED’ in front of it… Or, you can place a note at the bottom of your original message, to the same effect.

To edit, click on this image under your post.

(CJ Dorschel) #5

Thanks so much! Will do.