Contact page no longer forwarded to my email


(Marinette Wagner) #1

I use RW 6.19. Lately I noticed that the contact page that shows the correct email address is no longer forwarded to it. I also ran a test with a different email address and that one did not forward either. I am at a loss, because this has worked now for years and bingo from one day to the other won’t work any longer. See attachments (I am not a programmer so I don’t have much of a clue what I am doing here :cry:.


(Aaron Marquez) #2

Hey there!

Did the form work before, and just recently stopped working?

Make sure your host has PHP and sendmail() enabled for your account. They may have updated/changed something on your server.

Also, try using an @gmail email, for example, as sometimes the issue might be with your actual email provider/settings.


(Aaron Marquez) #3

Some hosts prefer an SMTP setup to send/receive email, so there’s a bunch of variables.

Keep me posted :slight_smile:


(Marinette Wagner) #4

Hi Aaron, thanks for your quick reply. I have been using Bluehost all along, never had an issue, but for a month now I noticed that I am not receiving any inquiries from my contact page. I also have always been using gmail like you recommend. From your answer I have to assume that I need to call Bluehost, looks like the ball is in their court? You are mentioning a SMPT setup, and you lost me.


(Aaron Marquez) #5

Ask your host if they have PHP enabled for your server. If they do, we can take it from there. And email us support@realmacsoftware.com with the results, so we can better assist!


(Marinette Wagner) #6

I played around with the contact page in hopes of getting it to work. I didn’t do more than testing the attachment feature where I attached a jpeg as a test (I never tested it before), and low and behold IT WORKED!! And the contact page has been working ever since. The sad part though is, I don’t have a clue why. Go figure. Thanks though for your reply.