Custom email template in form base stack (foundation) not working

(Julia Bowen) #1

I have created a form with a custom email template, but it does not generate the email as per the template, instead giving me the list of field names and values. See attached screenshot of form setup

email template setup.jpg1621x1145 599 KB

email text is as below

enquiry_name : Julia
enquiry_phone : 0464464464
enquiry_email : julia@juliabowen.com.au
Venue-name : KXCH
enquiry_date : 17-01-2017
enquiry_information : wedding
addon-catering : Wayside Catering
Addon-accommodation : Accommodation required

can you please suggest where I need to look to fix this?

(Robert Ziebol 🖖🏼) #2

Hi Julia,
trying changing your field names for the forms to something with OUT dashes or underscores, so enquiryname, enquiryphone, enquiryemail etc…

Also, why not send in a ticket to our support?? This is a VERY specific question which would easier be handled by our support team.
support(at)joeworkman(dot)net

(Julia Bowen) #3

thanks Zeebe. that worked. will send in a ticket next time.

great support as usual
Julia

(Robert Ziebol 🖖🏼) #4

No problem, if it is a basic question the forums are great, but something so specific, USUALLLY takes more work to get the correct answer. That was actually a guess on my end. Glad it worked!