Hi Michael (@Michael2),
Why aren’t you honestly coming out and saying ‘we’ve got a problem we cannot fix but we’re working on it’? You’ve taken all these people’s money (including mine) for upgrades and then effectively showing them two fingers. What way is that to build a business?
First of all, I wanted to say I understand it can be frustrating when things don’t work, and I’m sorry you’ve been having issues with RapidWeaver. I can assure you the vast majority of users are publishing just fine.
I had almost given up trying to get help from your company. I’ve been recommending Rapidweaver for years but feel like I’m now being treated very badly indeed.
I’ve looked back at the support conversation between yourself and @Aaron (all 47+ emails!!!) and it appears that he’s done everything be can to help you.
I’ve also tried your FTP credentials (just as @Aaron did), in RapidWeaver 7, Transmit, and YummyFTP, none of them would connect to your server!
There’s not much more I can do if no client will connect, this leads me to believe it’s not an issue with RapidWeaver because I’ve not managed to connect with it or any of the other popular FTP clients. Wouldn’t you agree?
Perhaps it’s an issue with your host or you have supplied us with the incorrect details?
You mention din your emails that you managed to connect with FileZilla. Have you managed to connect with anything other than FileZilla?
If FileZilla is still working for you I would suggest exporting your website locally and using that to manually upload it. This is a good workaround until we figure out the real issue, right?
Now I’ve come across your ‘support’ page here where I can see that others are screaming out in desperation to get the IDENTICAL problem fixed.
They are not “IDENTICAL problems” — FTP/SFTP/FTPS is hugely complex, and no two hosts are the same. We work hard to improve RapidWeaver with every release, just check out the Release Notes page for proof of this. RapidWeaver 7.1 will be out in the next few weeks, this improves RapidWeaver in many areas as well as fixing many, many things.
There’s a also a thread about FTP here, again this shows that we are listening and offering support and fixes for those with issues.
We always do our best to help our customers (as seen in the 47 emails between yourself and support). There’s not many companies that would offer this level of support. If a RapidWeaver user is not happy for any reason, after any period of time, we always offer a 100% refund. Again, not many companies do that.
We’re working full time on RapidWeaver and making it better with every release. We want our users to be happy. We also understand that sometimes RapidWeaver just isn’t the right fit for a particular user, perhaps this is one of those times. Please do let me know if you’d like a refund or if there is anything else I can do to help.
We’re only human and we’re doing everything we can.
Thanks,
Dan