How do I share my project file with Realmac Support for troubleshooting?

In this guide we’ll walk you through the process of creating zip file archives for both your project file and add-ons folder, then show you how to share those files with our support team for troubleshooting.

Creating a Project File Zip File

Step 1

Locate your RapidWeaver project file. This is the project you open, edit, and save when working on your website in RapidWeaver. In the below example we are storing our project files in the Documents folder which can be located in Mac’s Finder.

Step 2

Click on the project file you would like to share for troubleshooting assistance.

Step 3

Compress the project file by Ctrl-Click, right-click if you have a two-button mouse, or two-finger click if you are using a trackpad, then selecting Compress "filename " (the filename will be the name of your project file).

Step 4

Drag the newly created zip file to your Desktop (if it’s not there already) so it’s easy to find. You’ll need it again at the end or this guide when you are ready to share the files.

Exporting Your Add-ons Folder

Now we’ll make a zip file for your Add-ons. RapidWeaver can do this automatically, so it’s a lot easier. Here’s how to do it:

Step 1

Open any project in RapidWeaver. Even a new project is fine.

Step 2

Click the Addons toolbar button. If you don’t see the Addons toolbar button you can open Settings… from the RapidWeaver Classic menu. Next select the Addons tab in the preferences window that appears.

Step 3

Click the Export Addons Directory button. This will prompt you to save the exported zip file. Save it to your Desktop so it will be easy to find.

Sharing Your Files

If your newly created zip files are too large to send via email, you can share them via iCloud Drive. If you are using a different file sharing service such as Dropbox, Google Drive, etc., follow their instructions for sharing files.

If you will be using iCloud Drive to share the files, please follow Apple’s Official Support Documentation. Make sure to select your macOS version from the top of their support document for accurate sharing instructions.

Below are the steps if you are using macOS Sonoma.

Step 1

Drag the two zip files you created in the above steps from your Desktop to your iCloud Drive folder. In the below example we created a folder in our iCloud Drive folder called “share-with-realmac-software” and moved our zip files there.

Step 2

Ctrl-Click, right-click if you have a two-button mouse, or two-finger click if you are using a trackpad the first file you’d like to share (in this example we will select the file).

A Share File sheet contextual window will pop up. In this sheet, select the following:

  1. Collaborate from the drop-down menu.

  2. Click the arrow-down icon to view the share options. Select “Anyone with the link” from the “Who can access” drop-down menu. Select “View only” from the “Permissions” drop-down menu.

  3. Select Invite with Link.

A share link will be generated and automatically copied to your Mac’s clipboard.

Step 3

Paste the share link that was copied to your clipboard in an email message to us.

Repeat step 2 for your My file, and paste that share link in the same email to us. You should now have two share links pasted in an email message ready to send to us.

Step 4

Send the email to us at

Below is what both you and us should see when opening your share links in a browser window.

Excellent Work

Once we receive your files we will start the troubleshooting process as soon as possible. If you have any questions feel free to follow up in the support ticket that is auto-created when submitting your email to us.

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