The link to the manual just goes to a 404 page. A temporary glitch or has the lesser spotted RW manual retreated back into its cave for the winter?
We’re moving everything online to here: https://realmacsoftware.kayako.com/
We’re finding that RapidWeaver is progressing at a fast pace and it’s better to always have the most up-to-date information online. A PDF manual gets outdated very quickly.
That’s disappointing. Thanks.
I am also gravely disappointed at this level of support.
I think this level of support does not adequately meet the needs of the users. I think there needs to be more in-depth support for end users.
I waited for 5 weeks for a response to my recent ticket (which included everything from the RW file itself to my FTP credentials) and all I got after 5 weeks was an email asking “How did we do? Please take the survey.”
I find support for RW at Realmac bizarre and disappointing.
I’m sorry to hear that, we do our best to reply to all emails we receive within a few days. Your email must have somehow been missed.
You can download the manual here: https://www.realmacsoftware.com/downloads/rapidweaver_manual_v7.pdf
We also have some online documentation and troubleshooting guides here:
We’ve also just posted a new series of video tutorials to help users get started:
Did you manage to resolve your issue, or do you still need help?
Thanks, corrected now!
I’ve also added a link to the PDF manual to the Support section in the footer area on the main site.