In depth PDF manual link broken?


(Rob Beattie) #1

The link to the manual just goes to a 404 page. A temporary glitch or has the lesser spotted RW manual retreated back into its cave for the winter?


(Dan) #2

We’re moving everything online to here: https://realmacsoftware.kayako.com/

We’re finding that RapidWeaver is progressing at a fast pace and it’s better to always have the most up-to-date information online. A PDF manual gets outdated very quickly.

Cheers
Dan


(Rob Beattie) #3

That’s disappointing. Thanks.


(Dominick Designs Websites & Tech Training Seminars LLC) #4

I am also gravely disappointed at this level of support.

I think this level of support does not adequately meet the needs of the users. I think there needs to be more in-depth support for end users.

I waited for 5 weeks :loudspeaker: for a response to my recent ticket (which included everything from the RW file itself to my FTP credentials) and all I got after 5 weeks was an email :envelope_with_arrow: asking “How did we do? Please take the survey.”

I find support for RW at Realmac bizarre and disappointing.

:unamused:


(Dan) #5

I’m sorry to hear that, we do our best to reply to all emails we receive within a few days. Your email must have somehow been missed.

You can download the manual here: https://www.realmacsoftware.com/downloads/rapidweaver_manual_v7.pdf

We also have some online documentation and troubleshooting guides here:
https://realmacsoftware.kayako.com/

We’ve also just posted a new series of video tutorials to help users get started:

Did you manage to resolve your issue, or do you still need help?

Thanks
Dan


(scott williams) #6

TYPO @dan

try this: https://www.realmacsoftware.com/downloads/rapidweaver_manual_v7.pdf


(Dan) #7

Thanks, corrected now!

I’ve also added a link to the PDF manual to the Support section in the footer area on the main site.