I started there before even trying to contact anyone, but that automated license retrieval system isn’t working… it says it sent an email, but the email never arrived. I tried twice, checked my spam folder, etc.
I have sent three e mails to the support line and haven’t even received an acknowledgement. Really disappointing as there is apparently no support at all. Not a product to recommend.
That’s nice to know Rob. Thank you.
Hi Malcolm - I didn’t see your ticket? Did you send in a ticket under another name?
We’re always happy to help
Ticket? I simply sent an ordinary e mail (three of them) to Nik Fletcher email@example.com and to date have not received a reply.
I can also confirm I’ve now sent 3 emails to the same address regarding my license and have yet to receive a response.
Nik no longer works for Realmac, so you didn’t email him. That is the standard email for their support. Not sure which system they use, but when I do support for Joe, any email sent to firstname.lastname@example.org goes right into our ticket system. As mentioned either in this thread or the other one, Realmac have just switched to a new support system, so maybe there is an issue when sending in emails via that email address.
There is this page
was kind of hoping it had a way other than clicking on a link and putting in an email address (like a form you fill out), but you could try that way.
I see they’re using Intercom, I just tried messaging them on this url: https://help.realmacsoftware.com/
Non Support from RapidWeaver
Good catch, hopefully that will work.
Sorry to hear you guys are having issues.
Support emails usually get answered within 24 hours, it’s sometimes quicker, and sometimes longer just depends on the amount we have and the time sent.
Is everything all sorted now?