Failed purchases, no response from support@realmacsoftware.com

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1

Hello,

I tried, a couple of times, to purchase Rapidweaver directly through Realmacsoftware but did not receive the license email(s). Sent a couple of emails to support@realmacsoftware.com to advise but did not receive a reply. I ended up purchasing through Apple Store.

Subsequently, I have found that my Credit Card has been charged twice for both the failed purchases. Again I sent an email to support@realmacsoftware.com and again no reply - hopefully it is just that my emails are not getting through to them.

Anyhow, I am now using this medium to try to make contact with support@realmacsoftware to try to sort out the failed transactions. Please advise.

Regards, Tech Support

2

Paging @bon or @dan to help with this.

3

Hey @TechSupport, sorry to hear you’ve had issues purchasing RapidWeaver.

CC’ing @Aaron as he’ll be able to sort this out for you!

Cheers,
Dan

4

Hey Gary,

Sorry for the delay in response - got that refunded for you.

Your refunds have been processed and should appear in your bank within 3-5 days (hopefully sooner).

Let me know if there’s anything else I can help with!

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All now sorted, thank you.

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