I tried to purchase RapidWeaver 7 upgrade and the transaction never completes
Asked and entered email
Asked and entered Zip Code
Goes to PayPal login
4, Entered PayPal email
Entered Password
Goes to the Pay with page
Shows credit card
Click Continue
Got a processing message
got a securely logging on message
Then it goes back to the Pay With page.
Transaction does not complete. I only have issues with paddle.
Non Paddle sites work fine with PayPal
I tried the RealMac support email, Twitter and no one ever got back. So I will give this a shot
Try a different web browser or incognito window to make the transaction. Sometimes a web browser auto-fills fields or deletes what you have already entered.
I tired different browsers (including PCâs) and incognito/private browsing. I am in the US and I need to go through PayPal for for international purchases. I donât have any issues with sites that use someone other than Paddle. When I go through the other sites the Pay View windows shows ATM/Debit/CC X last 4 CC numbers.
When I goth through Paddle it shows just X last 4 CC numbers. It does sign me into PayPal and shows the CC but the transaction never goes through. I donât get any failure messages, so I donât believe it is on my side. And since it appears to be only on Paddle it is probably their problem. I have reported this to Paddle, RapidWeaver Support/Twitter and have heard nothing back. I would assume they would be interested since it affects their sales.
PS: I tried purchasing you Earthquake Theme and I had the same issue on your site
I donât know what a âPay View windowâ is. Some third-party software or wallet youâve installed on your computer perhaps? This is getting very confusing.
Record a screencast of what youâre doing (Quicktime > File > New Screen Recording) as you navigate through the checkout. Upload this video to Dropbox or a similar service and get its shared link.
Open a support request here and provide Paddle with a link to view your video: http://help.paddle.com/
(The contact button is top right).
Also give Paddle a link to this thread and any other relevant information, like the email address you use for your PayPal account.
If somebody can see the issue visually (even if they cannot replicate it themselves) it will make things much easier to understand and hopefully resolve.
I assume your PayPal account is verified and is in a healthy state. No ongoing eBay disputes, recently changed details or similar etc?
Just had the same thing happen to me this weekend when attempting to purchase a stack from a developer. I then got two emails from âPaddleâ indicating I had left an item in my shopping cart along with a link to complete purchase (which I didnât do and unfortunately deleted emails). This AM, my virus protection program quarantined Rapidweaver because of something related to âPaddleâ (not sure if that is the payment program or a Rapidweaver file). Iâm out of luck right now; contacted Realmac and hope to hear something soon. Also contacted developer who forwarded details to Paddle.
Sorry to hear that, Neil. Have to say I never had a problem with Paddle before. Iâm being selfish now: more concerned about the malware report and, particularly, the fact that I canât open Rapidweaver for the time being.
I guess that is related to the Paddle Framework SDK (Software Development Kit) located inside RapidWeaver. This is not an issue and most probably a false positive.