Problems with contact form

[rtuor (Roger)]

I have since a few weeks problems with my contact form.
See attach…
I use RW 8.6.2 and macOS 11, Big Sur, latest beta.
Any help?
Thanks

[teefers (Doug Bennett)]

Hi Roger, and welcome to the forum.

Contact form problems can be difficult to debug remotely as they are dependent on the hosting environment.

Could you possibly give us a screenshot of the settings you are using?

Also who are you hosting with?

[rtuor (Roger)]

Thanks Doug!
Are you meaning these seetings in the attach?

[Mathew (Mathew Mitchell)]

@rtuor It seems you are providing info on 2 different websites. Is that correct?

There seem to be several problems:

1. SFTP rather than FTP would be better (though perhaps not the cause of your problems)
2. I don’t see a “mode” on my publishing setup. (But maybe that’s because I’m using SFTP)
3. You path and website address are grayed out. Not sure if this is a problem, but not grayed out for me. (Perhaps due to SFTP, not sure)

Other possible issues:

1. Using Big Sur beta. There can easily be bugs in a beta so possible this is not a RW issue.
2. You say the form has not worked for weeks. Did it work at some time in the past?
3. As @teefers mentions … letting us know about your hosting company may be helpful. Not all hosting companies are equal in terms of quality and other issues.

[rtuor (Roger)]

Thanks Mathew! I try to use SFTP but it didn’t solve my problem. I think the problem is since Big Sur because yes it works in the past. So I also think it don’t depend on hosting company.