Rapid Cart Pro - problem with Stripe setup

(Linda Johnson) #1

I managed to get a Stripe account setup to the point of testing a payment in my cart:

The first thing I noticed was no security symbol on the page where I put in my credit card details. When I clicked to continue my test payment I got this error message. I had a quick look at the link but it’s too technical for me. Is it something RC needs to update? or can it be explained to a non-technical person? :slight_smile:

(Roberto Tremonti) #2

Your web server must support TLS 1.2 in order to work with Stripe.
Please contact your hosting provider.

(Lisa Sandler) #3

I am using Chillidog. I would think @barchard is compliant?

(Roberto Tremonti) #4

Yes, you should report the problem to him.

(Gregory Barchard) #5

Are these requests made via PHP or JS?

(Gregory Barchard) #6

@rob @LSPhoto

TLS v1.2 is supported from phpinfo();

Registered Stream Socket Transports	tcp, udp, unix, udg, ssl, sslv3, sslv2, tls, tlsv1.0, tlsv1.1, tlsv1.2 

Can you please confirm that v1.2 is specified via Curl:

(Lisa Sandler) #7

@rob can you please address this for @barchard? I don’t know what that means.
thanks, Lisa

(Roberto Tremonti) #8

RapidCart Pro uses official Stripe PHP API.

(Lisa Sandler) #9

So what does this mean? Do I need to do something differently?

(Roberto Tremonti) #10

@LSPhoto This is something related to the web server. You don’t need to do anything.

(Lisa Sandler) #11

But if I don’t need to do anything, then how do I get my cart working?

(Gregory Barchard) #12


Please see the information sent via Slack. The web server supports TLSv1 through 1.2. This looks like a known issue with the PHP library when searched on Google.

@LSPhoto I believe a RCP update is necessary for this. I’ve provided additional information to Rob directly.


(Lisa Sandler) #13

thanks. Waiting to hear back from @rob

(Roberto Tremonti) #14

This is something related to RapidCart Pro and the web server.
@barchard and I are working on a fix.
Please hold on.

(Lisa Sandler) #15

@rob and @barchard thank you!
I’ve been working on my cart for 3 months and so excited to get it up and running once you figure this out!