Tooltip not working

(Richard Widman) #1

I have a couple of pages with the sptooltip pop-up that shows on hover. I did another page for another site, and it looks like all is the same, and works in the RW simulate, and from my drive (the published version), but when I hover or click on the web page item, nothing happens. Can anyone please check this and figure out why?

thanks in advance

(Richard Widman) #2

Can anyone help with this?

(Joe Martin) #3

To start…just basics…always name your pages, index.html or .php
makes a cleaner display…
Not sure what you are trying to show tooltips for…if it the info inside that table…you have 2 things trying to work there…the tooltip and the table highlighting.

(Richard Widman) #4

This is what is supposed to happen when you hover over the first name

And each succeeding names

It s a small site, with these pages

(Jason Bostick) #5

You have errors on your site, which is likely why it isn’t working. Other than a re-publish of files, you’d have to check with the developer on an answer - that’s above my paygrade.

(Richard Widman) #6

Weird. Thanks for finding that. Now to figure out whee it comes from, as I did not use anything non-standard.

(Jason Bostick) #7

@willwood might be able to decipher those errors (if they’re coming from his Super Tooltip stack or his theme).

Another possibility*: if the file from the mixed content error isn’t loading, it may be impacting the other errors (everything has ‘jquery’ in it somewhere afterall).

If you try to Republish All Files (assuming your RW project has an https address), that’d hopefully get rid of the mixed content error, and that might help the others.

*Again, above my paygrade so that mightn’t be helpful at all.

(Will Woodgate) #8

My advice would be to get the mixed content issue fixed first.

You can read the error console like a screenplay…

The browser is first complaining that you are pulling jQuery from an insecure source (Google) and is blocking it.

This then has a direct knock-on effect of other functions (like Cluetip) not being able to run, because they have dependencies on jQuery - which as we’ve said already is being blocked.

One way to fixed the mixed content issue is to go into your Stacks settings and opt to use a local version of jQuery. Uncheck all the CDN options:

This is also good practice for greater website privacy and reliability. Make sure your website is publishing to HTTPS in the RapidWeaver settings and then do a full republish of the whole website. It may take a while, but this should ensure things start to work again.

Weirdly I cannot find any reference to ‘Cluetip’ in my Super Tooltips stack.

Perhaps the problem is that you are using a much older version that isn’t SSL compatible and was hard-coding jQuery calls and other things? Checking the source code, the latest version of my Super Tooltips stack is using the Tooltipster plugin as its codebase.

I don’t recognise the source code in the test website as being mine. It certainly looks very old and outdated!

You may need to check your addon versions and seek to upgrade some of them to newer and better versions. Or hire one of us to ‘patch’ these older versions so you can continue using them on an SSL website.

(Richard Widman) #9

Thanks. got to get to the bottom of this. I did the page over again and get the same results. these are my stacks settings

It is the same version running on my other site, updated a few months ago after the RW update. it is a simple stacks page with a text box, table builder, and supertooltip

(Will Woodgate) #10

I am still convinced you are using old and outdated stacks that are incompatible with an SSL website.

My previous post suggests how you can potentially move forward in resolving this problem; either modifying what you’ve got or swapping old for new.

(Richard Widman) #11

RX-TableBuilder.stack is 2.0.0 from May 7, 2019
RX-SuperTooltips.stack is 1.0.1
Stacks.rapidweaverplugin 3.0.1

RW is Version 8.2.1 (20758)

It says all stacks are up to date.

(Will Woodgate) #12

Your page meta tags are suggesting slightly differently:

TableBildr Stack is obsolete and was replaced with TableBuilder, current version is 2.0

superTooltips Group, superTooltips Style, and superTooltips Content are the old obsolete stacks by Mauricio Sabene and got replaced sometime ago with the new ‘all in one’ Super Tooltips stack, current version is 1.0.1.

In your addons folder, you should have:

  • RX-SuperTooltips.stack
  • RX-TableBuilder.stack

Of course, what you have installed in RapidWeaver and what you actually drag and drop into the page can be different. I suspect you still have older versions of these stacks somewhere on your system that you have continued to use, in place of these newer ones.

You would need to manually swap-out the old stacks in your pages and replace with the new ones. TableBuilder has an entirely new GUI because the Stacks v3 plugin deprecated support for ‘repeats’. SuperTooltips is an entirely brand new stack with a different codebase and mobile support (which the old one lacked).

The easiest way to know you are adding the newest versions to the page is that they have the simple teal and white icons like this:


(Richard Widman) #13

Ok, thanks. I found the email with the download link. Looks like I never had downloaded the actual version I had paid for.

(Richard Widman) #14

Frustrating. After installing the latest, I still get the same non-function of the tooltip. On hover it should show the picture and text.

RX-SuperTooltips.stack is version 1.0.1 that I bought and downloaded May 7, and just downloaded again with the email link

RX-TableBuilder.stack is now version 2.0.0

(Doug Bennett) #15

If you republished to the link above, looks as if you are still getting errors. Also looks like the only update was to tablebuilder. You still have the old " superTooltips Style" and “superTooltips Group”.

You also might check the theme, looks like you are using Theme Floods free Basic Blue. Make sure it’s current as well.

(Don H) #16

If you haven’t, you may have to actually replace the old stacks on the page with the new updated stacks. Add the new stack to the page, set the settings and delete the old one. It may not be enough to just update the stack and re-publish. Yes, it’s more work.