Unsubscribing to tutorial videos


(e.g.,) #1

How do I unsubscribe from the videos?

I CANNOT unsubscribe video subscription.
Not all contact buttons work.

Going into ACCOUNT - to unsubscribe from the 3 plans yields a “Whoops” - and does not accomplish anything.
Trying to email via link - fails.


(Brian LaPan) #2

Please send your request to support@realmacsoftware.com


(Ric) #3

@Runamok

Welcome to the Hotel California :wink:


(Jannis from inStacks Software) #4

Why not just opening the subscription email you got from FastSpring? There is a link included, where you are able to manage your subscription.


(e.g.,) #5

Sort of a: Second Verse, Same as the First.


(e.g.,) #6

Presumes that would work. Just as one would presume the “subscription” category under a user’s “Account" should work. Or the email contact link to function.

Innstacks: No value in a subscription email if there is no email [any longer?]
There is, after all, a subscription management category under the user icon at the top of the screen.

I have contacted support.
For whatever reason: Something may have gone awry–no response received, which then leaves me waiting for another billing cycle to discover whether I am billed for the next month, or have been successful in terminating the subscription.

It seems to me that if one signs up for a monthly charged subscription - it outght be a month-by-month OPT IN, not an opt OUT.


(Ric) #7

@Runamok

More:
‘You can check out any time you like
But you can never leave’!


(e.g.,) #8

RESOLVED! Thanks RealMac Support.