I just want to share my experience with support. I bought plug ins from a company (not Nimblehost) which essentially gave me the brush off when I had problems and said it wasn’t compatible with other stacks I was using.
Meanwhile I have been installing Armadillo which allows me to update my website from anywhere. The bloke there, Jonathan, could not have been more helpful. He replied within a few hours and even over the weekend. There were various problems within my site and after 13 emails he solved it. He was never snippy or impatient or treated me like some kind of techy idiot. Thanks Jonathan.
I wonder what experience other users have had?