I’ve experienced 0 (zero) support from Realmac for nearly 2 months now. It’s been 6weeks and nothing (zero).
And the link to the PDF manual is dead (as @robbeattie stated).
Can someone assist me?
I sent Realmac an extensive email including all of the requested details (including the logs, the RW file itself, and a long list of details).
I got one email requesting the FTP login credentials (because that was the only thing I didn’t include in the original support request).
I replied with my FTP credentials and……
I waited for 6 weeks for a response and all I got after 5 weeks was an email asking **
“How did we do? Please take the survey.”
What’s going on? Do we need to pay for that subscription
in order to get support?
I find the current level of support for RW at Realmac bizarre and disappointing.