1&1 is now 1&1 Ionos? Is this true?

Lounge
1

Hello,

Just logging into 1&1 but have been diverted to a new website: 1&1 Ionos. Is this legitimate? I can’t remember receiving anything to let me know this was the case?

Thanks,

2

According to a web search, 1&1 merged with a German company called ProfitBricks last year. It looks like 1&1 IONOS is their new combined name.

2 Likes
3

Thanks will,

Is it normal for a company such as 1&1 that holds such sensitive information to suddenly change hands? And then expect its customers to just log in to an unfamiliar website without warning? Seems to undermine trust to me.

4

Yes I would have appreciated a letter or email to explain what was happening and the opportunity to cancel services penalty-free, if I was not happy.

But the brutal truth is lots of these big multinationals don’t do customer service any more. It’s often left to the smaller guys like @barchard who still focus hard on the traditional values of customer support and running a successful hosting business.

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5

I’m with 1&1 and I did get an email from them notifying me of the change.

6

It did not change hands - it just rebranded. It’s the original company.

1und1 is one of the best providers in Germany - actually they have a very good customer service.

1 Like
7

So can I trust the new 1&1 Ionos website or not?

8

Here is an article about 1 & 1 and Ionos (in German):

9

I received an email notification of the 1&1 and Ionos merger today at 15.58pm.