Good evening,
I am trying to get a hold of someone form YourHead.
In the past I purchased their Plugin Bundle that included Stacks.
Since then I deleted my email associated with the account.
Do you know who I can contact besides orders@yourhead.zendesk.com and support@yourhead.zendesk.com?
Thank you all in advance.
We can tag @Isaiah, the man behind YourHead Software, and see if he replies here for you.
Good evening. Can you please assist? I purchased the Plugin bundle in the past and recently re-purchased RapidWeaver. I can’t do anything without Stacks. So basically, I am stuck. Unfortunately, I have lost everything that I purchased from you in the past. I can provide the email address that I no longer have access to that was used initially. I am also willing to pay the upgrade cost. Would you please let me know if there is anything that you can do for me? Otherwise, I will spend the entire cost because of time constraints.
I unfortunately can’t help you since I’m not a YourHead employee. The only person that can assist you is Isaiah (@isaiah) as he is the owner and operator of YourHead.
You can lookup your order here… https://yourhead.cartloom.com/lookup
@joeworkman, Without access to the original email, the automatic lookup won’t be any help.
Unfortunately, a real person @isaiah will need to help you.
He’s been MIA other than a single post for some time now.
My understanding is he occasionally is around on Twitter. He hasn’t been on his own slack channel since May.
Thank you everyone. Isaiah Reached out to me and took care of everything.
Hi Robert,
I’m Isaiah. I’ve answered a few questions by people named Robert in our Zendesk support recently – but none with Trebor as their last name.
My support is caught up for this past week with the exception of a few very technical questions which I’m taking some extra days and some extra files to answer.
I will have another look through my spam folder to see if anything else got lost. Or if you’d like me to look somewhere else – or your email is under a different name, just let me know and I’ll have a look.
Isaiah
Good morning Isaiah, I am the Robert that you have been helping. Trebor is not my last name. Thank you again for all of your time and assistance. I have already purchased the upgraded Stacks and downloaded all of the additional Plugins. I believe you were going to update my email for will, which I confirmed. Have a great day.
Oh, great. That makes this easy then. I took care of all the updates last night. I think all should be well, already.
Isaiah
Actually he has been helping more than one Robert, I have been the one asking about pluskit.
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